OhioHealth Grant Medical Center and Emergency Department Reviews

The overall sentiment towards Grant Hospital, as reflected in customer reviews, is highly mixed. Many reviewers express strong appreciation for compassionate and attentive care during emergency and surgical situations, citing individual staff members such as Tim, Sean, Dr Jump, and PSA Lilian positively. However, these positive accounts are counterbalanced by serious criticisms, including allegations of poor communication around patient care, lack of consent, and cases of staff insensitivity or perceived maltreatment, particularly in specific wards.

Common feedback includes praise for the professionalism and kindness of hospital staff, especially nurses, aides, and chaplains, in comforting families during distressing times. Several reviewers highlight staff members going above and beyond in challenging circumstances, noting positive personal interactions, transparent communication, and emotional support provided to both patients and their families. Conversely, negative themes revolve around perceived neglect, procedural issues, and dissatisfaction with pain management and billing.

Overall, Grant Hospital is regarded as a facility that delivers exemplary, compassionate care for many, with repeated expressions of gratitude for individual staff members and surgical teams. Nevertheless, the hospital's reputation in the region remains mixed due to the presence of severe negative experiences, which underline issues around communication, consent, and patient treatment processes.

Grant Hospital is a healthcare facility providing acute medical care, emergency services, surgical procedures, and critical care for patients of all ages. The hospital operates primarily as an in-person, full-service hospital with specialized staff, including physicians, surgeons, nurses, aides, and various specialists who manage a multitude of medical cases.

Operationally, the hospital structures its workflow around dedicated teams for emergency, intensive, and surgical care. Staff roles include frontline medical response, patient and family communication, and ongoing case management. Services range from life-saving interventions to long-term care planning, supported by ancillary roles such as chaplains, cleaning staff, and administrative personnel to ensure coordinated patient care.