Webb Garden Power Reviews

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Firstly, I must say that I am waiting for a definitive response from the retailer (Mole Valley, Stamford) who sold me this Webb 51cm self propelled mower. Mole Valley have been superb, especially Gerald and Kayleigh. They have been empathetic, supportive and proactive in trying to get Webb to rectify my issues. I was really happy with the mower that I purchased last year. I am, by nature, careful with maintenance and in March I fitted a new blade only because Webb advise against trying to sharpen the blades. After fitting the new blade with the aide of the manual and YouTube videos. I mowed my grass probably 5 or 6 times with the usual fantastic cut. Just before finishing the last cut I stopped to empty the box and when I went to complete that mow the cord pull made a grating noise. I then noticed the two of the engine mounting bolts had sheared. I went to a local mower guy who confirmed that the cord pull noise was because of the engine mounting bolts shearing. I then went to Mole Valley who agreed to liaise with Webb on my behalf. This morning, I received a call from Kayleigh telling me that Webb’s service centre had told them that the engine mounting bolts had sheared because I had fitted the blade the wrong way. Not only is this an insult to my intelligence, I wouldn’t have been able to mow my grass with great results I had been used to with this machine. In summary, great mower until it goes wrong. The warranty is not valid or viable as echoed by other reviewers.