LawnStarter Lawn Care Service Reviews

Booked them over a week in advanced to get our grass cut Friday before our home sale pics Monday. Our assigned person decided not to cut Friday or Saturday. He said Friday was too wet (it’s FL - it rains every day, it really wasn’t that bad). Upon calling when no one showed up, customer service was no help and could not connect us with someone in time. 24 hours before I had to try and find someone on next door. All I could find was someone to come 2 hours before our home photo shoots and I had to pay $100 since it was last minute. Talk about stressful to the max!! Not what I needed! That’s why I booked over a week in advance! So disappointed in this service, highly unreliable. Don’t use them.

I wish I could give them zero stars. All they want is your money. Hired them to do a service, was quoted the $19 first cut price. Long story short, they charged me $90 and left me with a mess of patchy grass. The “pro” said 100% of my grass was over 9 inches which is literally impossible because half of my yard is dead grass. It doesn’t grow at all in more than half the yard. There were some patches that had long grass, but definitely not over 9 inches or more than 50% of the yard so I was not expecting to be charged 100% of the original fee. Their Long grass policy states that you’ll be notified beforehand to approve the pro to cut your grass and charge you the long grass fee - if them deem 50% of your yard to be long, you’ll be charged 50% of the ORIGINAL normal fee and if they deem 100% of your yard to be long, you’ll be charged 100% of the ORIGINAL fee, not the discounted price they quoted you. My $19 cut went from $19 to $90. Absolutely INSANE. And not only was I not notified of the long grass fee as they clearly state in their policy you’ll be notified beforehand, they lied about it being 100% of my lawn. And then they blew the clippings onto my neighbors’ cars and driveway and left patches of grass all in my yard. It looked so choppy and horrible and my house is in the front of my community and I have an HOA to report to. My neighbor was pissed off about the clippings being on his cars and driveway (which was completely valid) and my yard look like a hot mess. I was clearly unhappy with my services and I requested to cancel my account and they said they cannot cancel my account until I reach the 3 cut minimum. I told them about the service and they just kept telling me I can cancel once I’ve had a pro come out and cut my grass 3 times. I don’t want any of their pros coming onto my property and I made that very clear and they still would not cancel my account. So instead, I have to keep “skipping” the services until the end of time because they won’t close out my account after already overcharging me and doing a crappy job. I don’t know where they get these “pros” from but they’re the worst. You’re better off getting recommendations word of mouth or doing a little more research on landscaping companies in your area. These people will try to trap you and force you to use their “pros” even if they do a horrible job. My yard is very small. $90 is just straight up thievery. Personally, with the amount they charged just for the first cut, I just spent the extra money and bought myself a lawnmower and I’m going to do it myself. As the saying goes, if you want something done correctly, do it yourself. If you can’t, definitely go with someone else and NOT with LawnStarter. They suck. Just read the other reviews. They’re all consistent with each other. These people should be out of business. Attached are the photos of what was left of my yard after these “pros” cut my grass. Apparently this is what “neat and clean” looks like. What a joke.