The overall sentiment from reviews of Kroo Bank is generally positive, with customers frequently reporting satisfaction with both the banking app and the account set-up process. Many mention that the app is easy to use, money transfers are quick, and the savings interest rate is appealing. However, a few users have experienced account restrictions and delays, citing challenges with customer support responsiveness, particularly in urgent situations. Some recommend improvements such as a UK-based call center.

Key themes include the simplicity and user-friendliness of Kroo Bank’s digital platform, fast processing of transactions, and the appeal of the interest rates offered. Positive comments often highlight efficient card deliveries, smooth app experiences, and direct recommendations to others. Negative feedback centers on account holds, automated customer replies, and insufficient communication channels for urgent issues.

Overall, Kroo Bank is regarded as a strong digital banking option within the UK, particularly for those seeking convenient app-based services and immediate transfers. Customers value its interest rates and streamlined onboarding, though there is room to strengthen customer support for time-sensitive concerns.

Kroo Bank is a digital bank providing personal banking services such as current accounts, savings pots, and ISAs. It delivers services predominantly through its mobile app, allowing customers to manage finances, make transactions, receive physical debit cards, and benefit from interest-bearing deposits, all with a technology-focused approach.

The company operates through a fully app-based model, enabling users to open accounts, transfer funds, and track their savings conveniently online. Account opening, card issuance, and customer support are managed digitally, relying on in-app communication and digital customer service tools rather than in-person or phone-based processes.