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Kitchen Magic

Kitchen Magic Reviews Summary

Online Stores | US

What do customers say about Kitchen Magic?

As of Jan 18, 2024, 535 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
535
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Kitchen Magic's customer reviews analysis

Evaluating the aggregate of recent customer feedback presents a mixed yet overall positive outlook on Kitchen Magic's reputation. Clients praise the service for being efficient, courteous, and delivering on commitments, especially noting the fitters' craftsmanship and diligence. Polite, professional, and tidy work environments are consistently referenced, contributing positively to the brand's image. However, concerns are raised regarding post-installation support, with references to unresolved issues and poor customer service follow-ups, suggesting an area in need of improvement. Operational efficiency during the installation process is seen in favorable light, with timelines especially mentioned around the holiday season, showcasing the company's capability to manage time-sensitive projects. Despite isolated reports of operational missteps, such as solo handling of materials presumably requiring more manpower, the prevailing sentiment skews towards a favorable customer experience and a willingness to recommend the company to others. These elements create an impression of a generally reliable company that has room to enhance its aftercare service.

Positive Feedback

Customer reviews of Kitchen Magic emphasize several key positive elements, including their no-pressure sales approach, prompt service, and high-quality workmanship. Praise is often focused on the fitters, who are lauded for their politeness, efficiency, ability to work without breaks, cleanliness, and overall professionalism. A prominent aspect of satisfaction comes from the aesthetic and functional upgrade experienced by customers, leading to a frequent expression of joy with their new kitchens. Noteworthy is the company's responsiveness to time constraints, with projects completed within impressive timeframes – sometimes within two weeks, and even accommodating last-minute pre-holiday requests. Recommendations from customers to others based on their personal experiences are prevalent, indicating strong client approval. These patterns signal a robust performance in key service delivery areas, thus reinforcing a positive public perception.

Concerns and Threads

Despite many positive experiences, reviews of Kitchen Magic reveal some critical feedback that predominantly concerns post-installation service and customer support. Illustrated by the experience of repeated visits without resolution and reported feelings of being dismissed or ignored, these negatives mar the company's reputation for some customers. There is also an instance of operational judgment potentially questioned, when worktop installation, presumably requiring multiple personnel, was attempted by a single fitter, which could be seen as a disregard for safety or quality assurance. Another isolated incident mentions a problem with a fitted appliance that the fitter disclosed but did not resolve. These instances contribute to a narrative where the follow-through and attentiveness after the initial installation fall short of customer expectations, showcasing a dichotomy in the consistency of customer care and the potential for improvement in after-sales support.

Frequently asked questions about Kitchen Magic

Can Kitchen Magic handle last-minute installations, especially around the holidays?

Based on customer reviews, Kitchen Magic has demonstrated the ability to handle installations efficiently, even accommodating projects at short notice and during busy holiday periods. Customers have reported satisfaction with the speed of service from quotation to installation.

What is the level of professionalism I can expect from Kitchen Magic fitters?

The company's fitters receive high commendation for their professionalism, efficiency, politeness, and cleanliness during installations. Reviews frequently highlight the fitters' dedication and the high quality of their work.

Does Kitchen Magic provide adequate customer service and follow-up after installation?

Some customers have reported issues with follow-up service after installation, including unfulfilled commitments and difficulties in reaching resolution for post-installation issues. It suggests that while many customers have a positive experience, there is an opportunity for Kitchen Magic to enhance their customer service in this area.

Recent customer reviews and testimonials for Kitchen Magic

Kitchen Magic
Barbara Rowe
5-Star
2024-01-17 16:41:49 +00:00
Excellent service, from the gentleman who helped us choose our new doors who didn’t push us to have extra things like new worktops or a new sink. The surveyor who came to measure up, was very efficient, and most of all the fitter Sylvester who braved the snow to get to us and worked all day without a break to beautifully fit our new doors and a few other jobs as well. He left everything immaculate and was very polite and considerate. I would definitely recommend Kitchen Magic to anyone .
Kitchen Magic
MRS LEWIS
5-Star
2024-01-11 16:10:33 +00:00
Absolutely ridiculous company! My mother has had 5 visits now after the initial installation, where they messed up 2 of her cupboards! Each time she rings up she is robbed off or told someone will get in touch and surprise surprise they turn up and still don’t fix it.
Kitchen Magic
simon
5-Star
2024-01-09 23:11:33 +00:00
Small work surface and sink Accepted a small job (replacing 2.5 m of worktop and sink), good advice given, job completed promptly to our satisfaction.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
535
reviews
Excellent
Good
Average
Fair
Poor

About Kitchen Magic

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