Estate Agents
Kinleigh Folkard & Hayward
Kinleigh Folkard & Hayward

Kinleigh Folkard & Hayward Reviews Summary

Rated 4.9 Star based on 523 Reviews

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Overall Rating
Published on
January 28, 2024
Last updated
March 13, 2024

What do customers think about Kinleigh Folkard & Hayward?

An analysis of the latest customer reviews for Kinleigh Folkard & Hayward London Bridge Estate Agents suggests a strong reputation and a positive customer experience overall. The presence of individual employee names in multiple reviews indicates a personal and dedicated approach to service. Customers frequently highlight the agents’ supportiveness, proactive problem-solving, and smooth handling of transactions, whether it’s securing a lease or managing property sales. Notable points of commendation include effective communication, personalized assistance in finding or selling property, and a friendly professional demeanor. The duration of customer relationships, as mentioned in some reviews, signals a degree of trust and satisfaction that justifies repeat business and recommendations. However, an isolated mention of confusion over charges, swiftly addressed, does point to instances where clarity regarding fees could be improved.

Positive Feedback

Customers have consistently praised KFH London Bridge for their professional demeanor and individualized support. Agents such as Mihai, Maira, Zak, and Priyesh are frequently mentioned for their dedication and effective communication, reinforcing the company's image of quality customer service. The ability of agents to manage challenging situations and keep all parties calm is seen as a key strength. Additionally, the quick and satisfactory tenant placements, proactive problem-solving, and helpful advice throughout various processes demonstrate a customer-centric approach. Long-term partnerships with clients further showcase the firm's commitment to building lasting relationships based on trust and reliable service.

Concerns and Threads

Despite the abundance of positive feedback, there have been instances where customers faced negatives. A specific review referenced 'confusion about some charges,' pointing to a lack of clarity in fee-related communication, which can lead to customer unease. Although the review indicates that KFH addressed the concern swiftly, it reflects the importance of transparency and clear billing practices in maintaining trust. There were no other direct complaints or significant patterns of negativity in the provided reviews, but this incident serves as a singular caution about ensuring consistent transparency in all client interactions.

Frequently asked questions about Kinleigh Folkard & Hayward

What kind of support can I expect from KFH London Bridge agents during property transactions?

According to customer reviews, agents offer extensive support throughout property transactions, including helping with challenging situations, offering valuable advice, proactive problem-solving, excellent communication, and personalized service.

How transparent is KFH London Bridge with their charges and fees?

While many reviews do not mention issues with transparency, one review cited confusion over charges. However, it was also noted that KFH responded quickly and clearly to reassure the client, indicating their commitment to addressing such concerns.

Is KFH London Bridge recommended for both property sales and rentals?

Yes, customer reviews recommend KFH London Bridge for both sales and rental services, with praise for their friendly professional approach, effectiveness in finding good tenants quickly, and managing the sales process smoothly.

What are customers saying about Kinleigh Folkard & Hayward

Kinleigh Folkard & Hayward
Lewis Terry
a month ago
I had a fantastic experience with Mihai at KFH, who supported above and beyond throughout the 7 month process of buying my first house in London. There were many challenging phases throughout the process which he managed brilliantly, keeping myself and the vendor calm throughout the process. Five star experience - I would highly recommend!! Thank you
Kinleigh Folkard & Hayward
Aisling Bird
2 months ago
My partner and I were looking for a flat in central London, which is generally a stressful process. Maira at KFH was wonderful in assisting us every step of the way and also was extremely accommodating in arranging viewings. I really appreciate everything she did in securing us our new flat. Thank you Maira and KFH.
Kinleigh Folkard & Hayward
Stevan Lee
2 months ago
KFH were nice and friendly and did what they said they were going to do - find a good tenant quickly at very close to the quoted rate. When there was confusion about some charges they responded very clearly and quickly and I was reassured. This is not always how it is with estate agents and letting agents!
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About Kinleigh Folkard & Hayward

Estate Agents

Kinleigh Folkard & Hayward (KFH) is one of London’s largest, independently owned property services groups. Trusted across the Capital, our extensive network, local insight and comprehensive services are key to delivering success in London.With over 40 years’ experience in the London property market and 60 branches across the Capital, we have the local and London-wide expertise to achieve the right result for you.If you’re thinking of buying, selling, renting or letting contact us today.