Keating Estates (Brixton Head Office) Reviews

Customer feedback for Keating Estates in London shows a mixed reputation, with notable divisions in experiences. Many customers commend the team for prompt communication, fast resolutions to issues, and specific staff members, particularly Kevin, Jade, and Mario, are repeatedly mentioned for their professionalism and responsiveness. However, a significant minority of reviews detail unresolved complaints, poor deposit handling, and negative end-of-tenancy experiences, indicating inconsistent service quality.

The most frequent positive themes highlight attentive property management, helpfulness during the sales and letting process, and quick reply times. These aspects are appreciated by tenants and buyers alike, with several reviewers naming individual staff for exceptional support. Contrasting this, critical reviews raise recurring concerns over delayed deposit returns, inadequate repairs, perceived attempts at unwarranted charges, and what is seen as aggressive requests for high ratings.

Overall, Keating Estates has built a reputation in London for strong support and communication from standout staff members, but their operational consistency is questioned due to multiple negative tenancy and move-out reportings. While repeat business and direct praise appear in some reviews, unresolved disputes diminish trust for some local renters.

Keating Estates is a London-based agency specializing in property management, residential lettings, and sales. The company works directly with tenants, buyers, and landlords, facilitating the rental, purchase, and management of residential properties through an in-person model within the Greater London area.

The company operates with a team-based structure, involving property managers and staff assigned to specific roles such as tenancy renewals and conveyancing. Processes include handling tenant communication, coordinating repairs and maintenance, overseeing move-in and move-out procedures, and supporting sales transactions. Communication is typically managed via phone and email between clients and key team members.