Read KB Complete Plumbing, Heating, Cooling & Electrical Inc. 7692 Reviews Summary 2025

Ginny rated KB Complete Plumbing, Heating, Cooling & Electrical Inc. 5 stars

Edited 3 weeks ago

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Review for KB Complete - Randy, Licensed Plumber I cannot express enough gratitude for the outstanding service provided by Randy from KB Complete. During one of the most challenging times-when my pipes burst due to freezing on February 21, 2025—Randy was an absolute lifesaver. While two other plumbing companies came out and offered no real solutions or sense of urgency, leaving me without water for two long months, Randy stepped in and turned everything around. A huge thank you to Brent from Power Dry for recommending KB Complete; it was the best referral I could have asked for. From the moment I called to make an appointment, the experience was seamless. Randy not only fixed the burst pipes but also expertly handled the water line where the ceiling had collapsed. His ability to tackle such a complex issue with ease was truly impressive. During the service, we also discussed my water heaters, which I had purchased from Home Depot. Unfortunately, the third-party vendor failed to pull the necessary permit from the KC MO codes administrator. Even after Home Depot reviewed the situation, the city code department confirmed that no permit had been obtained prior to installation. Although the vendor eventually secured one permit, the inspector noted that two should have been pulled since I have two water heaters. I shared these frustrating details with Randy after he repaired the water lines, and he immediately took action. Randy went above and beyond by taking the time to write a detailed service order, complete with costs and installation plans for the water heaters. His thoroughness and willingness to address additional issues were remarkable. True to his word, Randy arrived on time for every appointment, which is something ! deeply appreciate. He explained the necessary repairs clearly and concisely, making sure I understood every step of the process. His efficiency and extensive knowledge truly set him apart, providing the best service l've ever experienced from a plumbing company. What makes KB Complete even more exceptional is their range of services— they handle plumbing, electrical, and HVAC, which is incredibly convenient for homeowners like me. I also took advantage of their service plan, which Randy recommended. It includes an HVAC tune-up and a 10% discount on work, adding even more value to thei already top-notch service. Thank you, Randy, for your professionalism, expertise, and dedication to getting the job done right. I am beyond thrilled with the results and will be recommending KB Complete to everyone I know. If you're looking for a reliable, knowledgeable, and efficient plumbing service, look no further— Randy and KB Complete are the best in the business!

K E rated KB Complete Plumbing, Heating, Cooling & Electrical Inc. 5 stars

Edited 5 days ago

Update: June 25, 2025 Randy Smith of KB Complete (within their plumbing unit) came out for a same day call and schedule repair service to take care of a leaky bathroom fixture that caused ceiling damage on the finished basement floor level beneath. Randy was also extremely professional and polite and completed the repairs and cleaned up the area thoroughly and completely when finished. He thoroughly explained as he showed me what the issues were, as well as what caused the damage, and the recommended repairs to eliminate future issues. All repairs were executed and the area was cleaned up to my complete satisfaction. I still highly recommend this company for others in need of their services as they continue to work hard at gaining and valuing customer satisfaction. Update: April 23, 2025 I called for service on another project to replace a bad transformer and photocell. I had the part already purchased and delivered to our home and had the technician swap the part out for us. We also discovered a junction box that needed to be replaced as water from our sprinkler system had gotten inside and began to corrode the metal parts and connections. Benicio was the technician who arrived and completed the work for us. He was equally as professional and courteous as my previous experience had been with other technicians from this company. He implemented a design to help prevent water intrusion in the future and tested the system in my presence to insure everything was working properly. We remain satisfied with the service from this company and are pleased with the short time frame we received in scheduling those services Original Post: April 9, 2025 Chris Rose of KB Complete Plumbing Heating and Cooling came out on 04/09 to give me a bid to replace old burnt out low-voltage landscape lighting with new LEDs fixtures and assisted me in creating new designs for other zones of my property. The very next day, he arrived punctually at the scheduled time and walked the property with me to finalize the design and placement of the new fixtures. Chris is very courteous and professional and has a very easy/going demeanor and pleasant personality and listens attentively. He executed the installation with expert craftsmanship with attention to detail that satisfied our expectations. He was joined by Logan and later Sergio and both gentlemen were equally as polite, courteous and professional. They were all exemplary examples in showing what good customer service to clients should be and they represented the company as if they were primary owners who valued customer service that promote return clients and loyalty. My wife and I were so pleased that we signed up for KB’s annual service and maintenance for our Heating and Cooling systems for late fall and early spring. I would highly recommend this company to others and especially those three fine gentlemen.

Justen Carney rated KB Complete Plumbing, Heating, Cooling & Electrical Inc. 1 stars

Edited 5 days ago

After multiple bids to replace a collapse sewer line in my basement, I went with KB complete. They gave me a fairbid to replace it initially so I went with them. On the day that the work was supposed to take place. They told me that it was going to be $3,000 more because they didn't realize they had to cut the floor up? In my 42 years, I've never seen anyone not have to use a concrete saw to cut up a basement floor to replace 30ft of sewerline. So I was a little confused with the increase because it was pretty obvious that they would have had to do that to complete the job anyways. When they were there diagnosing the problems and telling me what they were going to do they made me aware that my basement has an old style drainage system that drained into my sewer and they were going to cap it off. Never did they explain that my basement would start flooding immediately after. They did a terrible job finishing the concrete from where they cut the floor up. My basement's covered in dust as they didn't do anything to contain the dust. When I called them and told them that I had water coming up in my basement they told me that now I needed a sump pump and it's going to be $5000 to $7,000. This should have been explained to me initially, not after my basement flooded and they're trying to get more money out me. Do your research and get multiple bids. And then get more bids after that. I don't need you to reply to my comment. You've already made my life a living hell!!!