KB Complete Plumbing, Heating, Cooling & Electrical Inc. Reviews

Update: June 25, 2025 Randy Smith of KB Complete (within their plumbing unit) came out for a same day call and schedule repair service to take care of a leaky bathroom fixture that caused ceiling damage on the finished basement floor level beneath. Randy was also extremely professional and polite and completed the repairs and cleaned up the area thoroughly and completely when finished. He thoroughly explained as he showed me what the issues were, as well as what caused the damage, and the recommended repairs to eliminate future issues. All repairs were executed and the area was cleaned up to my complete satisfaction. I still highly recommend this company for others in need of their services as they continue to work hard at gaining and valuing customer satisfaction. Update: April 23, 2025 I called for service on another project to replace a bad transformer and photocell. I had the part already purchased and delivered to our home and had the technician swap the part out for us. We also discovered a junction box that needed to be replaced as water from our sprinkler system had gotten inside and began to corrode the metal parts and connections. Benicio was the technician who arrived and completed the work for us. He was equally as professional and courteous as my previous experience had been with other technicians from this company. He implemented a design to help prevent water intrusion in the future and tested the system in my presence to insure everything was working properly. We remain satisfied with the service from this company and are pleased with the short time frame we received in scheduling those services Original Post: April 9, 2025 Chris Rose of KB Complete Plumbing Heating and Cooling came out on 04/09 to give me a bid to replace old burnt out low-voltage landscape lighting with new LEDs fixtures and assisted me in creating new designs for other zones of my property. The very next day, he arrived punctually at the scheduled time and walked the property with me to finalize the design and placement of the new fixtures. Chris is very courteous and professional and has a very easy/going demeanor and pleasant personality and listens attentively. He executed the installation with expert craftsmanship with attention to detail that satisfied our expectations. He was joined by Logan and later Sergio and both gentlemen were equally as polite, courteous and professional. They were all exemplary examples in showing what good customer service to clients should be and they represented the company as if they were primary owners who valued customer service that promote return clients and loyalty. My wife and I were so pleased that we signed up for KB’s annual service and maintenance for our Heating and Cooling systems for late fall and early spring. I would highly recommend this company to others and especially those three fine gentlemen.

After multiple bids to replace a collapse sewer line in my basement, I went with KB complete. They gave me a fairbid to replace it initially so I went with them. On the day that the work was supposed to take place. They told me that it was going to be $3,000 more because they didn't realize they had to cut the floor up? In my 42 years, I've never seen anyone not have to use a concrete saw to cut up a basement floor to replace 30ft of sewerline. So I was a little confused with the increase because it was pretty obvious that they would have had to do that to complete the job anyways. When they were there diagnosing the problems and telling me what they were going to do they made me aware that my basement has an old style drainage system that drained into my sewer and they were going to cap it off. Never did they explain that my basement would start flooding immediately after. They did a terrible job finishing the concrete from where they cut the floor up. My basement's covered in dust as they didn't do anything to contain the dust. When I called them and told them that I had water coming up in my basement they told me that now I needed a sump pump and it's going to be $5000 to $7,000. This should have been explained to me initially, not after my basement flooded and they're trying to get more money out me. Do your research and get multiple bids. And then get more bids after that. I don't need you to reply to my comment. You've already made my life a living hell!!!