Kabbage INC Reviews

Customer sentiment for Kabbage, a financial services provider offering small business loans and banking products, is decidedly mixed based on reviewer feedback. Positive experiences are often linked to specific staff members, particularly John Harrison, who is frequently described as professional, responsive, and effective in guiding customers through the lending process. However, concerns about customer service, communication gaps, and account access issues are also prevalent and notable in the feedback.

Common themes across the reviews include efficient and straightforward loan setup experiences and knowledgeable assistance from named representatives. At the same time, technical issues with mobile banking, difficulty accessing funds, extended wait times for support, and ongoing challenges in account management are recurring points of frustration. These negative aspects, especially unresolved or poorly communicated account matters, significantly impact overall perceptions.

Overall, Kabbage’s reputation for financial services is marked by staff members who can provide strong individual support, but this is offset by systemic weaknesses in customer service responsiveness and account reliability. For small businesses evaluating providers in the U.S., Kabbage is seen as a company with pockets of excellence but persistent operational hurdles.

Kabbage operates in the financial services industry, providing small business loans, lines of credit, and digital business checking accounts. The company offers a digital platform that allows businesses to access funding, apply for accounts, and manage their finances remotely, integrating with services like American Express and Green Dot Bank.

Kabbage's operations focus on streamlined online processes for loan applications, funding approvals, and account setup. Customer interactions are managed by dedicated account representatives, supported by online tools and a mobile app. The platform emphasizes quick funding decisions, digital account management, and direct communication with account managers for ongoing support.