Review sentiment for this perfume retailer is mixed, with a notable divide between online and in-store customer experiences. Several reviewers of the website report unresponsive support, difficulty processing returns, order fulfillment problems, and unaddressed concerns, all contributing to frustration and a perception of poor customer service. Conversely, reviews specific to physical store locations commend helpfulness, friendliness, and attentive staff, although a single in-store complaint mentions inattentive or disengaged employees.
Common themes include staff demeanor, product authenticity, inventory levels, and the efficiency of order processing. Shoppers repeatedly note the professionalism and welcoming approach of select store teams, but issues with customer support, especially concerning returns and order tracking, are frequent for online orders. Product quality and authenticity are largely assumed, but one review claims to have received a counterfeit item.
Overall, this perfume retailer has a divided reputation: in-store experiences, particularly in Brighouse, tend to be positive and emphasize staff support, while the online platform is criticized for slow or ineffective issue resolution and inconsistent communication.
Common themes include staff demeanor, product authenticity, inventory levels, and the efficiency of order processing. Shoppers repeatedly note the professionalism and welcoming approach of select store teams, but issues with customer support, especially concerning returns and order tracking, are frequent for online orders. Product quality and authenticity are largely assumed, but one review claims to have received a counterfeit item.
Overall, this perfume retailer has a divided reputation: in-store experiences, particularly in Brighouse, tend to be positive and emphasize staff support, while the online platform is criticized for slow or ineffective issue resolution and inconsistent communication.
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