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Jones Services Removals & Storage Reviews

Rated 5 based on 98 Reviews

10 Lindridge Dr, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B76 9RQ

Removal Companies | Birmingham

Published on
February 20, 2024
Last updated
March 13, 2024

Reviews Summary

Jones Services Removals & Storage exhibits a consistently positive reputation based on customer reviews that highlight an excellent overall customer experience. Their services are described as professional, efficient, and courteous, with special commendation often directed towards their respectful and hard-working staff. Customers praise the responsiveness and flexibility offered by Kate, a point of contact frequently mentioned, as well as the timely and organized work of movers like Mark and the team. The company appears adept at managing logistical challenges, such as last-minute bookings and delays on moving days, maintaining professionalism throughout. There are repeated mentions of the care taken with belongings, including the utilization of professional coverings and protection for delicate items and furniture. Moreover, the reviews underline an effective communication system, punctuality, and thorough services that include disassembling and reassembling furniture. It is apparent that satisfaction with the end-to-end service contributes positively to the company's reputation.

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What Customers Are Saying About Jones Services Removals & Storage?

Trustguide uses AI to extract key phrases from reviews about Jones Services Removals & Storage and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Jones Services Removals & Storage's customers had a positive experience.

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Jones Services Removals & Storage Ratings

5

As of Based on 98 revies as of Feb 20, 2024

Jones Services Removals & Storage Score

As of Based on 98 revies as of Feb 20, 2024

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Customer Reviews

As of Mar 13, 2024, 98 customers have reviewed this business and rated it 5 Star out of 5. Trustguide conducted an in-depth analysis of Jones Services Removals & Storage's publicly available reviews View source

James B rated Jones Services Removals & Storage 5 stars
a month ago
This removal company is great and just what we needed. Kate was consistently very responsive and flexible, and ultimately made the process run very smooth. On the day the guys were amazing. Really fantastic, respectful and professional. Highly recommended. Thank you.
Laura Cartner rated Jones Services Removals & Storage 5 stars
a month ago
Such a great experience. I switched to Jones removals only about 3 weeks before I moved house after having second thoughts on my original booking. I am so glad I made the decision to go with Jones. Kate was very helpful both leading up to the move and on the morning of the move. On the day, the movers were slightly later than the time given, but this wasn't an issue and I was able to speak with Kate and understand the progress and updated arrival time. The price is very reasonable for the services they offer. 3 men turned up to help me move, 2 to move the boxes and furniture and 1 to pack the van, they were all so nice and friendly, and very professional. They dismantled and rebuilt 2 pieces of furniture efficiently ( 1 of which was an IKEA warbrode, so not the easiest construction). They didn't lose any parts (which has happened to a friends of mine with different companies). They took care of my belongings, and had professional coverings for TVs and delicate items, and also had covers for floors and doors to avoid scratching when moving the furniture. They even helped me with my boiler at the new property, so that I could get my heating working. More than happy to recommend to anyone moving house.
Kristine Smith rated Jones Services Removals & Storage 5 stars
a month ago
Well, I don't know where to start! From beginning to end the service was exceptional. I asked 3 removal companies to visit my home and quote for my move. The whole team were professional, friendly, and hard working. Even at the end of the day they must have been exhausted moving everything, but still nothing was too much trouble and they were still cheerful and polite. When my boxes were all unpacked, they were collected quickly and on time, as promised. I would have no hesitation in recommending this family business.

Frequently Asked Questions About Jones Services Removals & Storage

How does Jones Services Removals & Storage handle last-minute booking requests?

Jones Services Removals & Storage is reported to handle last-minute bookings competently, offering provisional booking dates to accommodate uncertain schedules and effectively confirming moves with short notice. Responsiveness and flexibility are key attributes that aid in managing such situations.

What measures does the company take to protect furniture and delicate items during a move?

The company takes practical steps to protect belongings, utilizing professional coverings for TVs and delicate items. They also provide floor and door covers to prevent scratches during the moving process. This attention to detail in safeguarding items is consistently praised by customers.

Can Jones Services Removals & Storage handle furniture that requires disassembly and reassembly, like IKEA products?

Yes, the teams at Jones Services Removals & Storage are adept at efficiently disassembling and reassembling pieces of furniture, including complicated items from brands like IKEA, without losing parts. Their proficiency in this area is frequently commended in customer reviews.

About Jones Services Removals & Storage

Removal Companies

Established in 2012, we are a family run removal company with over 20 years experience amongst our team.Take a look at our removal packages which have been designed to suit all requirements and budgets.We would be happy to discuss your needs and how we might be the right company for you before offering you a quotation so please do not hesitate to get in touch.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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