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Jewels Airport Transfers Reviews

Rated 4.3 based on 51 Reviews

Taxis in London

42 Seaton Road Hayes, Greater, London UB3 1NT

Published on
September 10, 2025
Last updated
September 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Jewels Airport Transfers's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Jewels Airport Transfers?

the service was great

prompt, and the service was great

super professional and made my journey very pleasant

they have been brilliant

Pickup was seamless and easy

helpful and communicative

best return quote

went quickly

Jewels were brilliant

Easy to book

Trustguide extracts key phrases from reviews about Jewels Airport Transfers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 10, 2025, 51 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Jewels Airport Transfers's publicly available reviews View source

John Stinchcombe rated Jewels Airport Transfers 1 stars
a week ago
This is some text inside of a div block.
Absolutely awful. The car sent to Heathrow was a downgrade to what we had paid and too small for all our luggage. The pick up was chaotic and confusing and we could not find the car. The seatbelt at the back didn't work properly. The driving was erratic and our car was beeped on two occasions due to bad driving. Would never do near this company again.
Thomas Hoggan rated Jewels Airport Transfers 1 stars
3 weeks ago
Collection from home to airport was fine. Pickup from airport when plane was delayed, shambles.. we updated driver of time delays. Yet left us waiting for an hour before arriving. Despite telling us twice, only 10 minutes away... Car was in poor road condition, rear shock absorbers didn't work!! Rear of the caddy van was bouncing up and down like a fairground ride! And to finish it off, using his mobile phone to set up sat nav WHILST DRIVING!!! Avoid at all costs!!!!!!
Rain Couture rated Jewels Airport Transfers 5 stars
3 weeks ago
I used Jewels service last weekend for transport to/from an all day music festival for myself and some friends. Driver was prompt, and the service was great. I've used Jewels for airport transfer to LHR this year as well, and I am happy to recommend them as they have been excellent.

Reviews Summary

The overall sentiment for Jewels Airport Transfers and travel services is mixed, with customers reporting both positive and negative experiences. Reviewers note punctuality and professionalism from certain drivers, while negative reviews mention poorly maintained vehicles, chaotic pickups, and frustrations over billing practices. There are repeated complaints about the quality of cars and handling of delays, but several customers also report pleasant journeys and drivers who are early, communicative, and helpful.

Key themes include consistent praise for punctuality and the demeanor of drivers on successful trips, especially for prearranged airport transfers and emergency journeys between cities like London and Devon. Communication is highlighted as good when things go well, but reliability is undermined in negative reviews by missed timing, payment disputes, and poorly maintained vehicles—especially during airport pickups after flight delays.

Overall, Jewels Airport Transfers holds a checked reputation in London and the South West, with reliable, timely service on many occasions but notable lapses in vehicle condition and customer problem resolution. The company is regarded as dependable by recurring users but faces justified concerns around consistency and complaint handling.
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Frequently Asked Questions About Jewels Airport Transfers

How reliable is Jewels Airport Transfers for timely pickups?

Most reviewers found pickups punctual and drivers early or on time, especially for airport transfers and urgent travel. However, some negative reviews raised concerns about delays after flight changes and inconsistent timing for airport pickups.

What is the condition of the vehicles used by Jewels Airport Transfers?

Feedback is mixed: some customers report clean, comfortable vehicles, whereas others experienced poorly maintained cars with issues such as faulty seatbelts and worn shock absorbers. Vehicle quality may vary depending on the booking.

How does the booking process work with Jewels Airport Transfers?

Customers can book their transfers easily in advance, specifying pickup and drop-off locations and times. Drivers will be assigned and communicate details before arrival. Prices are quoted before booking, and last-minute travel arrangements are sometimes accommodated.

About Jewels Airport Transfers

Taxis
Jewels Airport Transfers is a transportation service provider offering pre-booked private car transfers for airport pickups, drop-offs, and other travel needs in London and surrounding regions. The company serves both individuals and groups, accommodating travel from homes to airports, between cities, and special events such as festivals.

The company operates with a booking process that allows customers to arrange transfers in advance. Assigned drivers handle punctual pickups and communication with passengers, and vehicles are dispatched based on customer requirements. Jewels coordinates logistics for travel under time-sensitive conditions and may adapt services to last-minute travel disruptions when needed.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.