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James Laurence Estate Agents Reviews

Rated 4.5 based on 374 Reviews

37 Ludgate Hill, Birmingham B3 1EH

Estate Agents | Birmingham

Published on
March 5, 2024
Last updated
March 13, 2024

Reviews Summary

James Laurence Estate Agents have received a mixed spectrum of feedback from clients. The collective sentiment from the reviews spotlights the firm’s ability to provide a professional and seamless experience for several customers, particularly in the areas of lettings and purchases. Noteworthy commendations pertain to the individual agents, such as Jack Painter, and other team members like Charlotte, who are recognized for their professionalism and exceptional communication skills. Customers report feeling at ease, not pressured, and well-supported throughout the letting and buying processes, appreciating the responsive and informed guidance provided. Despite these positive experiences, notable criticisms have emerged concerning the property management services and issues with staff professionalism. One particular grievance points to a failure in fulfilling management duties like property inspections, suggesting a potential inconsistency in the services advertised versus those delivered. Additionally, an instance of extreme dissatisfaction is evident, with mention of unprofessional conduct and communication issues, though this seems to be an outlier in the otherwise commendable reviews.

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What Customers Are Saying About James Laurence Estate Agents?

Trustguide uses AI to extract key phrases from reviews about James Laurence Estate Agents and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of James Laurence Estate Agents's customers had a positive experience.

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James Laurence Estate Agents Ratings

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As of Based on 374 revies as of Mar 05, 2024

James Laurence Estate Agents Score

As of Based on 374 revies as of Mar 05, 2024

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Customer Reviews

As of Mar 13, 2024, 374 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of James Laurence Estate Agents's publicly available reviews View source

oslava chougleva rated James Laurence Estate Agents 1 stars
3 months ago
I approached James Laurence to let and manage my property after they successfully sold one of my property. Then I had a great experience and commutation. However, I can't see the same level of service now. Overall I had good communication with the staff. The problem that accrued is that during the management period of the property they never found time to do a single inspections. I don't know if only transferring the rent to my account is classified as a management by them? I personally think this is quite a big breach of the contract as overseeing the property is essential for both tenant and landlord. A damaged property can cost a lot to be repaired.However, after I decided to use a different agency I was offered discount £125 payable for switching over. I was told by the staff , I should not pay anything after giving three months notice of ending the management. Unfortunately, they do not value their loyal customers and I will never recommend them again.
sharan tilley rated James Laurence Estate Agents 1 stars
a month ago
Met Jack Painter, he took me to see several apartments. He was very professional and made me feel very at ease and not pressured, unlike some agents I have met. I found my perfect place and he not only negotiated the sale but also secured renting in interim while my sale goes through which removed so much stress. Communication was amazing and I can’t wait to move now. Thank you Jack
Shaanu rated James Laurence Estate Agents 1 stars
a month ago
I was surprised with the level of support and professionalism by James Laurence. Charlotte was in constant communication with me and guided me throughout the process, from viewing the property to making an offer and securing the property, all done remotely as I was not in the UK during the process. Given this complex situation, getting everything right was a real challenge. I was in contact with all major letting agencies the city. They couldn't help me in this situation. I was in search of a property for more than 3 weeks until I stumbled on a property by James Laurence. I was able to secure a suitable house within 4 working days. Thank you, James Laurence, especially Charlotte, for providing a great service! 👍🌟

Frequently Asked Questions About James Laurence Estate Agents

What type of property services does James Laurence Estate Agents offer?

James Laurence Estate Agents offers services including property lettings, management, and sales. The company is known for providing professional assistance in securing rentals, managing properties, and guiding clients through the process of buying and selling properties.

Can James Laurence Estate Agents assist with property management tasks such as inspections?

James Laurence Estate Agents advertise property management services, which would typically include conducting regular inspections. However, some customers have reported a lack of inspections, so it is recommended to discuss specific management responsibilities and expectations directly with the agency.

How do clients rate the communication with James Laurence Estate Agents?

The majority of clients rate the communication with James Laurence Estate Agents as excellent, highlighting team members who are efficient, responsive, and provide informed advice. However, some experiences indicate that there may be instances of communication issues, which should be addressed with the agency during initial discussions.

About James Laurence Estate Agents

Estate Agents

Your reassuringly local estate agents for Birmingham, Edgbaston and surrounding areas. Established in 2004, James Laurence has been consistently delivering excellent residential property expertise at the heart of Birmingham’s property market. Whether you're looking to buy a property, sell your home or rent your existing one, James Laurence can help you reach your goal efficiently and hassle-free.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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