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iTrustCapital Reviews

Rated 4.9 based on 3655 Reviews

Von Karman Ave, Irvine, CA 92612, United States

Financial Services Irvine

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment in recent iTrustCapital customer reviews is strongly positive, with clients highlighting the professionalism, responsiveness, and knowledge of individual staff members such as Bobby, Bryce, Romeo, Fransisco, David, Chris Lee, Walter, Julian, and Brendan. Reviewers consistently note clear communication, patient guidance, and prompt service, making interactions smooth and confidence-inspiring. Minor criticisms are essentially absent, with nearly all feedback emphasizing high satisfaction.

The most common themes across the feedback involve attentive customer support, transparency in process explanations, and personalized follow-ups. Clients frequently mention that representatives take extra time to ensure understanding and address all concerns thoroughly. Several reviewers specify how their questions were answered with patience, and that corrections or adjustments (such as fixing an account detail or canceling a pending transaction) were handled efficiently and courteously.

Based on this pattern of direct praise and repeat positive experiences, iTrustCapital establishes a strong reputation for reliable and knowledgeable IRA investment support. Across all cases reviewed, there is a prevailing sense of trust and satisfaction with the customer care process, reinforcing iTrustCapital’s strong position in the financial services sector.
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What Customers Are Saying About iTrustCapital?

a pleasure to work with

great experience with Bryce

just amazing

Customer service is great here

so helpful

really appreciated David’s kindness

helped me today and was wonderful

Super helpful, friendly and professional

so informative with my situation

a job well done

Trustguide extracts key phrases from reviews about iTrustCapital and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of iTrustCapital's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

iTrustCapital Ratings

5

As of Based on 3655 revies as of Jul 10, 2025

iTrustCapital Score

100%

As of Based on 3655 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 3655 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of iTrustCapital's publicly available reviews View source

Mark Larson rated iTrustCapital 5 stars
a month ago
Bobby has been a pleasure to work with. He has been promt, professional and just an overall great guy. I am sure he is an exceptional asset to your firm. Whatever your paying him is not enough, give the guy a raise. I am looking forward to working with Bobby in the very near future. Cheers! Mark
Thinh Nguyen rated iTrustCapital 5 stars
3 weeks ago
⭐️⭐️⭐️⭐️⭐️ – Excellent Customer Support from Bryce! I had a great experience with Bryce from the iTrustCapital support team. He was professional, supportive, and very responsive when I reached out with questions about the status of my Traditional IRA funding. He took the time to walk me through the process clearly and followed up to ensure everything was moving along. It’s rare to find such attentive and genuine customer service—especially from someone who’s new to the team! Bryce made me feel confident in my decision to invest with iTrustCapital. Thank you for your outstanding support, Bryce!
John Posey rated iTrustCapital 5 stars
3 weeks ago
Romeo took my call and was just amazing. He was a wealth of knowledge and answered all my questions. He shared additional information that was perfect as it answered more questions that I had but was holding off on because he had already spend so much time with me. Truly an asset for the company. Coming from 35 years of management and customer service he’s at the top.

Frequently Asked Questions About iTrustCapital

How knowledgeable are iTrustCapital’s support representatives?

Customer reviews frequently highlight representatives’ extensive knowledge of the investment process. Staff members are praised for providing detailed explanations and ensuring clients understand all steps involved.

What should I expect if I need to correct account information?

Clients report that iTrustCapital staff are both proactive and accurate in addressing account discrepancies, such as correcting dates of birth. Adjustments are handled during support calls and double-checked for accuracy.

How responsive is iTrustCapital to client inquiries or process follow-ups?

iTrustCapital offers direct lines to support representatives and emphasizes prompt follow-ups by phone and email. Clients note that urgent matters are addressed quickly, avoiding delays in essential process steps.

About iTrustCapital

Financial Services
iTrustCapital provides an online investment platform specializing in IRA (Individual Retirement Account) services, with a focus on facilitating traditional IRA transactions and supporting cryptocurrency or alternative asset management. The company operates within the financial services industry and delivers its offerings through digital channels, enabling clients to manage investments remotely.

The company’s operations involve a team-based support model where individual representatives assist clients with account management, transaction processes, and compliance queries. Processes are structured to allow for step-by-step guidance, frequent communication, and personalized service. This workflow aims to ensure accuracy in account details and seamless handling of transactions, with staff providing direct lines for follow-up.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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