The most frequent themes across Ipsy reviews are dissatisfaction with the product selection process, shipping logistics, and perceived lack of transparency in billing. Concerns about repeated items and scarcity of high-quality or new brands are repeatedly mentioned. Clients also report confusing website navigation and a lack of control over the customization of subscription boxes. However, positive remarks do mention the convenience of trial-sized products and occasional savings on quality brands.
Overall, Ipsy is regarded as a once well-received beauty subscription company that now faces declining customer trust due to recent service inconsistencies. While some loyal users still appreciate aspects of the service, persistent issues raised by reviewers across the United States suggest the company has significant operational challenges to address to rebuild reliability.