IMS Heating & Air, Inc. Reviews

The overall sentiment toward IMS Heating & Cooling is highly positive according to customer reviews. Reviewers consistently note the professionalism, helpfulness, and technical expertise of specific technicians such as David Morse, Justin, Chance, Phil, Tanner, Ramiro, Aaron Wahlert, and Ivan. Customers frequently cite clear communication, punctual appointments, and a willingness to resolve issues on the spot. While the majority of feedback praises the service, there is a single strongly negative review regarding warranty and pricing concerns during a breakdown in extreme weather conditions.

A major theme in these reviews is the transparency and efficiency displayed throughout the service process—whether during quotes, system installations, upgrades, or repairs. Clients appreciate detailed explanations, upfront pricing, fast scheduling, and the ability to have all questions answered. Notable mentions include handling logistical challenges and caring for pets and children during visits, which demonstrates staff adaptability and courteousness.

Overall, IMS Heating & Cooling has built a reputation as a reliable and responsive HVAC provider. Their staff’s technical competence and genuine customer care are highlighted in most interactions. Though one review cites dissatisfaction about warranty terms and cost, the consensus in the region is that IMS Heating & Cooling delivers professional and consistent heating and cooling services, leading to strong community trust and repeat business.

IMS Heating & Cooling specializes in residential and commercial heating, ventilation, and air conditioning (HVAC) services. The company provides solutions such as AC and furnace installation, system upgrades, and repairs, delivering in-person services through a team of certified technicians.

The company operates by scheduling appointments for diagnostics, installations, or repairs. Technicians assess system needs, explain issues and options to clients, and can complete upgrades during visits. IMS Heating & Cooling documents recommendations, manages new installations, and addresses customer needs onsite, often providing timely responses during urgent situations.