Imperial Party Rentals Inc. has garnered a notably positive reputation based on customer testimonials. The company is frequently commended for their excellent customer service and attention to detail, regardless of the event size. Friendliness, promptness, and professionalism are consistent themes in client feedback. The staff, especially noted members such as Audrey, Sarah, and Maricela, receive accolades for their helpfulness, responsiveness, and ability to contribute positively to the event planning process. Customers appreciate the seamless experience from the initial contact, through the event, to the cleanup. However, there are instances of dissatisfaction, largely focused on the condition of rental items and customer service in the event of issues. These isolated incidents contrast with the majority of reviews, suggesting they are not the norm but do indicate areas for potential improvement.
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friendly, prompt, and a pleasure to work with
thoroughly impressed with their service
fantastic job setting up for our wedding
entire process so wonderful
very pleasant experience
Customer Service and Speedy response times
pros
amazing
pleasure to do business with
very rude and inconsiderate
