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Higher Ground Lawn Care & Lighting
Higher Ground Lawn Care & Lighting

Higher Ground Lawn Care & Lighting Reviews Summary

Lawn Care | Dallas, TX

What do customers say about Higher Ground Lawn Care & Lighting?

As of Feb 19, 2024, 109 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 19, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
109
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Higher Ground Lawn Care & Lighting's customer reviews analysis

The overall reputation of Higher Ground Lawn Care & Landscape Lighting, as evidenced by the collected reviews, is exceedingly positive. Clients repeatedly praise the company for a range of attributes, including exceptional customer service, high-quality work, professionalism, and effective communication. Most reviews highlight the company's ability to deliver remarkable outcomes, such as transforming lawns into healthy green spaces as well as creating visually stunning holiday lighting displays that met and surpassed customer expectations. Moreover, customers appreciate the informative and caring approach the company adopts in providing services, which seems to complement the tangible results they experience. The company's responsiveness to issues and its willingness to conduct follow-up visits underscore a commitment to customer satisfaction. Client testimonials also indicate that Higher Ground's interactions are not merely transactional, but foster a sense of partnership and community, with mentions of the owner's exemplary personal character and the positive work environment for employees. This multi-faceted appreciation expressed by a diversity of clientele, from homeowners to industry professionals, and even a former employee, encapsulates a company that excels not just in delivering quality services but also in building enduring relationships and trust.

Positive Feedback

Key positive aspects of customer feedback for Higher Ground Lawn Care & Landscape Lighting principally focus on the company's high-quality service and strong customer relations. Clients are consistently impressed by the effectiveness of the lawn care and landscaping services provided, citing specifically the transformation of unhealthy or weed-infested lawns into lush, green, and healthy environments within short timeframes. The standout aspect of their holiday lighting service is its wow factor, as illustrated by a client whose design expectations were exceeded. Customers point out the meticulous attention to detail, timely completion of tasks, and uncompromised work quality. The company's communication is lauded for being clear and responsive, with reminders and updates that keep clients informed. Compliments extend beyond professional expertise to the personal attributes of the team, where professionalism, kindness, and genuine care create a homestyle customer experience. The company's proactive approach to problem-solving, such as immediate response to weather-related issues, showcases their dedication to customer service excellence.

Concerns and Threads

Despite overwhelmingly positive reviews, a synthesis of customer feedback does not reveal any significant negative sentiments or patterns of dissatisfaction. There appears to be a lack of negative reviews, at least among the data provided. The mentioned issues are exceptionally minor, such as a 'tiny issue' with holiday light installation that was promptly and effectively resolved. It is noteworthy that the prompt resolution itself is viewed favorably by the customer and reflects well on the company's customer service. Therefore, given the prevailing positivity and absence of prevalent criticism, it is challenging to pinpoint negative aspects of the customer feedback for Higher Ground Lawn Care & Landscape Lighting.

Frequently asked questions about Higher Ground Lawn Care & Lighting

What range of services does Higher Ground Lawn Care & Landscape Lighting offer?

Higher Ground provides a variety of services including lawn mowing and maintenance, weed control, irrigation system repair and maintenance, as well as specialized holiday lighting and decor installation for both outdoors and indoors.

How does Higher Ground handle customer service and communication?

The company is recognized for excellent customer service and communication. They keep clients informed through text notifications ahead of treatments, promptly address any questions or concerns, and check-in after services to ensure all is well. Their approach is described as informative, caring, and responsive.

Can I trust Higher Ground with my lawn care or holiday lighting projects?

According to customer reviews, Higher Ground is highly trusted and recommended for both lawn care and holiday lighting projects. They have a reputation for quality workmanship, attentive customer service, and producing exceptional results that meet and often exceed client expectations.

Recent customer reviews and testimonials for Higher Ground Lawn Care & Lighting

Higher Ground Lawn Care & Lighting
Emily King
5-Star
a month ago
JP and his team do excellent work. They are caring and provide a homestyle customer experience with every visit. The details they leave after each treatment is informative and helpful. My yard had its best year yet and my trees produced fruit for the first time in three years.
Higher Ground Lawn Care & Lighting
Liza Yates
5-Star
a month ago
I could not be more grateful that I found Higher Ground!! As an interior designer and holiday decorator, I will never use anyone else. I hired them for a client’s home for Christmas to do the outdoor lights and decor installation as well as the indoor garland and Christmas tree, and it was absolutely stunning. My client joked that she wanted astronauts to see her lights from space, and I was blown away that HG DELIVERED!!! The work was impeccable, and they were so easy to work with. I appreciated JP’s expertise and ability to work through and execute specific design details with me. The process on my end was seamless, which allowed me to focus on other aspects of the project. The guys periodically stopped by to make sure everything was working correctly, and when the weather caused a few minor issues, they were there almost immediately. Aside from their talent and efficiency, it was huge a blessing to work with such genuine people. They were communicative, caring, kind, and considerate… JP especially. I can’t imagine anyone I’d rather work with than JP. Even when I had some personal issues causing delays, JP was not only patient and understanding, but he also checked in on me and offered support. It was a true testament to his character and the wonderful people at HG. I am so grateful to have found a team of positive, admirable people of integrity who also produce amazing design work. Between JP’s character, faith, eye, and talent, I would trust him with any of my future projects. Thank you, Higher Ground, for bringing light to my clients and myself this Christmas! ♥️
Higher Ground Lawn Care & Lighting
gmc
5-Star
2 months ago
10/10 I have used Higher Ground many years for Holiday lighting & would highly recommend to anyone! Caring, professional, informative service including return visit to make sure everything is on track! I haven’t used for other services like tree lighting; but would definitely consider!
Read all reviews

About Higher Ground Lawn Care & Lighting

Lawn Care

At Higher Ground Lawn Care & Landscape Lighting, we combined an organic, holistic, and common-sense approach on our lawns and a well-thought-out design/build process with our lighting offerings. All with good old fashion service and care. Our lawn care service focus on improving soil biology by using top-of-the-line, time-tested Organic granular and liquid foliar fertilizers. To give you the best-looking lawn on the block! In the off season, our team focuses on installing Christmas Lighting on residential and commercial properties.

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