The collated reviews present a nuanced picture of Heal's. Customers appreciate the store's aesthetic and range of designer items, with particular praise for its impressive selection of furniture and interior design inspiration. However, the company's reputation is marred by a series of logistical issues, notably around delivery times, order processing, and customer service responsiveness. These issues include extensive delays, poor communication, and unresolved disputes regarding deliveries. Several reviews criticize Heal's for overpricing and highlight a noticeable decrease in sales floor space, which could indicate a shift in the company's market positioning. Despite these drawbacks, Heal's still attracts buyers with its selection of quality, albeit expensive, items.
Positive feedback for Heal's focuses on the store's diverse and high-quality selection of furniture and design items, which customers find both inspiring and appealing across different styles. The availability of a range of products, from larger furniture pieces to smaller, affordable items, is also complimented. Customers find value in the aesthetic experience the store provides, with several floors displaying a wide variety of designs from around the world. Additionally, specific praises are given to the physical layout and ambiance of the store, including the café and other facilities, which enhance the shopping experience. Certain staff members are noted to be helpful and pleasant, contributing to the store's charm.
On the negative side, customer feedback for Heal's indicates significant dissatisfaction with logistical aspects such as delivery times and customer service. Customers report lengthy delays, unfulfilled promises regarding delivery dates, and lackluster responses from the customer support team. The inconsistency and malfunction of the store's systems seem recurrent, as customers experience issues with order processing, gift card usability, and a lack of proactive communication. Additionally, some staff members are perceived as overly aggressive or disengaged, with instances of neglectfulness in attending to customer needs. Complaints of scams related to delivery charges and a sense of feeling undervalued by the company are present. The price point of items, while reflective of quality, is another sticking point for some customers, signaling that affordability could be an issue for a broader customer base.
Based on current customer reviews, Heal's has had issues with timely deliveries, so there may be significant delays and missed delivery dates. It is advisable to stay in close contact with their customer service for updates regarding your order.
Yes, while Heal's is known for its premium-priced furniture, customers report they also offer a variety of smaller, more affordable items. However, the overarching perception is that the store is costly.
Customer experiences with in-store service at Heal's are mixed. Some reviews denote helpful and pleasant staff, while others suggest encounters with disengaged or overly aggressive sales assistants. It may depend on the specific staff and department.
Inspirational furniture, lighting and homewares store that has been a destination for lovers of great design since 1810. Find contemporary and classic pieces from world-class designers and brands in a stunning setting.
