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Harrods Aviation
Harrods Aviation

Harrods Aviation Reviews Summary

Airlines | London

What do customers say about Harrods Aviation?

As of Jan 15, 2024, 161 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 15, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
161
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Harrods Aviation's customer reviews analysis

The overall company reputation of Harrods Aviation, based on the latest user reviews, appears to be quite positive, with particular emphasis on high-quality service, professionalism, and luxurious facilities. Customers consistently praise the friendly and approachable staff, the excellent facilities, and the overall experience at the FBO in London. The reviews suggest that Harrods Aviation is well-regarded by both operators and guests for its ability to provide a comfortable and royal treatment to clients. However, there are minor grievances regarding changes to service offerings, specifically the discontinuation of what were considered very good sandwiches. Despite this, the sentiment remains overwhelmingly favorable with the perception that Harrods Aviation maintains a high standard of care for both customers and associates.

Positive Feedback

Harrods Aviation receives consistent commendation for its exemplary customer service, luxury facilities, and professional handling. The staff is noted to be both polite and helpful, engendering an environment where customers feel respected and valued. Amenities such as gourmet snacks and a luxurious waiting room with an excellent view enhance the overall customer experience. This attention to detail contributes to the perception of Harrods Aviation as one of the foremost FBOs in London, ensuring that guests are treated to a royal experience. The positive reception by taxi operators also underscores the company's commitment to good service, extending not only to guests but also to service partners.

Concerns and Threads

The chief concern among customer feedback revolves around a change in the service offering, particularly the cessation of the provision of what were considered high-quality sandwiches. While seemingly a minor point, it is indicative of how changes in service can affect overall satisfaction. Customers miss the previously offered sandwiches, with one even questioning the decision that led to this change. This alteration in service pertains to a broader impact referred to by a customer, suggesting that COVID-19 may have had lingering effects on the company's offerings. It's apparent that while the core services remain well-regarded, even small changes in ancillary services can leave customers wanting more.

Frequently asked questions about Harrods Aviation

What amenities can I expect at Harrods Aviation’s facilities?

Customers can expect luxurious waiting rooms with excellent views, gourmet snacks, and friendly service. The overall facilities are noted to be among the best, with a professional atmosphere.

Are there any service offerings that have changed due to COVID-19?

Yes, some customers have noted changes in the service offerings, such as the discontinuation of certain food items like the very good sandwiches previously provided.

How does Harrods Aviation treat service partners like taxi operators?

Harrods Aviation is reported to treat service partners with respect and helpfulness, indicating that the company values not just guests but all individuals they conduct business with.

Recent customer reviews and testimonials for Harrods Aviation

Harrods Aviation
Gareth Humphreys
5-Star
2 months ago
Amazing hand soap, would definitely use it again. Everyone very nice with good snacks
Harrods Aviation
James Clay
5-Star
4 months ago
Seems to be a second home at the moment. Staff are friendly and approachable and brilliant for operators with great facilities.
Harrods Aviation
Private Jets New York
5-Star
4 years ago
Harrods Aviation has one of the best FBO's in London. All our guests are treated royally in the luxurious waiting room accompanied by an excellent view and great service.
Read all reviews