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Harley Street Hearing

Harley Street Hearing Reviews Summary

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Audiologists | London

2 Harley St, London W1G 9PA

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Harley Street Hearing?

As of Mar 13, 2024, 1267 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Harley Street Hearing's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
January 10, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Harley Street Hearing's customers had a positive experience.

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Harley Street Hearing

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Harley Street Hearing's customer reviews analysis

The overall company reputation of Harley Street Hearing emerges as commendably high based on the recent reviews provided. Customers repeatedly praise both the professional demeanor and the personal care they experience, reflected in their interactions starting from the receptionist to the audiologists. There is a clear indication of trust and satisfaction that extends over several years for some clients, and newer patients also seem to experience this continuity of excellence. The reviews recurrently mention the staff's thorough explanations, attentiveness to patient needs, and their ability to offer detailed yet comprehensible advice. Furthermore, this excellence in service appears to be consistent across various services, including ear wax removal, hearing tests, and provision of custom earplugs. The facility evidently places a high emphasis on swift appointment scheduling which enhances customer convenience. The provision of a comprehensive, end-to-end service that focuses on the client's unique needs and concerns appears to be a cornerstone of the practice's ethos.

Positive Feedback

Key positive aspects from the customer feedback include a highly professional and compassionate staff, suggesting a superior level of customer service and attention to detail. The ability to offer same-day appointments and the efficiency of getting necessary services, like ear wax removal or custom ear plugs, is particularly appreciated. The individual praise for staff members like Matthew, Simone, Emer, Tiffany, Fiona, and Romy indicates a personal touch and bespoke care that is consistently upheld. Mention of the Musicians Hearing Services scheme points to tailored services that meet specific client demographics. Positive reception to the product quality, specifically the earplugs, further underscores the company's emphasis on delivering a satisfactory end product. The recurring theme of professionalism, workshop cleanliness, and convenience contributes significantly to the company's positive image.

Concerns and Threads

The reviews provided do not explicitly state any negative aspects of Harley Street Hearing’s customer experience. However, it is important for prospective clients to be aware that the absence of negative reviews in the provided data does not necessarily indicate a flaw-free experience. Potential clients should conduct a broader review search or directly inquire with the clinic about any areas of concern, such as pricing, any long wait times for non-emergency services, or the handling of any rare unsatisfactory outcomes.

Frequently asked questions about Harley Street Hearing

Can I get a same-day appointment for an urgent issue like ear wax removal?

Yes, Harley Street Hearing seems to offer same-day appointments for services such as ear wax removal, subject to availability.

Does Harley Street Hearing offer services for specific needs, like musicians’ hearing protection?

Yes, they provide specialized services through schemes like the Musicians Hearing Services, which include custom earplugs and hearing tests catered to musicians’ requirements.

What can I expect in terms of service and customer care?

You can expect a high level of professionalism, thorough and clear communication, and swift service. Reviews indicate that staff members are caring and attentive to individual needs.

Recent customer reviews and testimonials for Harley Street Hearing

Harley Street Hearing
Liz Talbot
5-Star
a week ago
It is so pleasant to be treated well by the receptionist when arriving. The professional treatment continues when meeting Matthew who has looked after my hearing since 2014. He is very thorough & explains things in a very clear manner. Due to the trust I have in Matthew I have recommended several of my friends to Harley Street Hearing.
Harley Street Hearing
Sara S
5-Star
2 months ago
I was very impressed by how professional the Harley Street Hearing staff has been. I had an appointment with Simone. She was brilliant, very thorough, welcoming, professional and kind. I have rarely had such a great experience at a clinic. Thank you very much. Highly recommended!
Harley Street Hearing
Jeffrey Pollock
5-Star
5 days ago
Got a same day appointment for ear wax removal. Saw Emer who was really helpful and sorted everything no problem. I can finally hear again! Thanks!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
1267
reviews
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About Harley Street Hearing

Audiologists

Harley Street Hearing are the home of independent audiology in London, established on Harley Street for over 25 years.If you've noticed you, or a family member, aren't hearing like you or they used to, our highly trained clinical audiologists will discuss your individual requirements and suggest technology to suit your lifestyle and budget. As the UK's largest independent hearing clinic manufacturers come to us first with new hearing aid technology for you to trial.If you're experiencing tinnitus, our hearing therapists can help you to manage it. Perhaps you need Custom-made Earplugs to protect your hearing or maybe you require speedy Ear Wax Removal.Whatever your issue we are here to help.

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