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HalloweenCostumes.com
HalloweenCostumes.com

HalloweenCostumes.com Reviews Summary

Online Stores | US

What do customers say about HalloweenCostumes.com?

As of Jan 18, 2024, 2601 customers have reviewed this business and rated it 4.1 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 18, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
2601
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

HalloweenCostumes.com's customer reviews analysis

HalloweenCostumes.com presents a mixed reputation based on customer reviews. Positive experiences largely revolve around the company's selection, notably in plus-size offerings, and the quality of the costumes, which have led to repeat purchasing behavior and customer satisfaction in terms of accurate sizing and the enjoyment derived by both adult customers and children. Customer service is frequently highlighted as helpful, quick to resolve issues, and efficient, even for international customers, which enhances the company’s reputation as customer-centric. However, there are notable criticisms, including a restocking fee of 18% for returns that is not prominently disclosed and some logistical mistakes with shipments and customer service communications that have led to frustration and the potential for lasting negative impressions.

Positive Feedback

HalloweenCostumes.com has garnered positive feedback for its costume quality, particularly in adult categories and for offering accurate plus-size options. The company's costume selection elicits satisfaction from customers, who express happiness with their purchases, and children who adore their costumes. Repeated commendations for customer service, which is described as excellent, kind, and responsive, contribute to a sense of reliability, particularly in resolving issues such as lost parcels or missing costume items. Efficient international delivery and a rewards system also add to the company's appeal, with special mention of the user-friendly experience when contacting support.

Concerns and Threads

Among the negative aspects of customer experiences with HalloweenCostumes.com, the most significant is the 18% restocking charge for returns, which is perceived as hidden in the fine print, leading to customer displeasure. The requirement for customers to arrange and pay for their own returns further exacerbates this dissatisfaction. There have also been incidents of logistical errors such as sending incorrect items or initial parcels getting lost, although these were rectified eventually. Some reviews point to instances of less-than-satisfactory interactions with customer service representatives, with one customer reporting persistent and unwanted communication resulting in a negative experience that tainted their perception of the company.

Frequently asked questions about HalloweenCostumes.com

Are there any additional fees I should be aware of when returning a costume?

Yes, HalloweenCostumes.com applies an 18% restocking fee on returned items, which may not be prominently stated. You will also be responsible for arranging and covering the costs of the return shipment.

How reliable is the sizing of costumes at HalloweenCostumes.com?

Customers have reported that the costumes, particularly plus-size options, are true to size. It's advisable to order your actual size rather than sizing up.

What if I encounter an issue with my order or a lost parcel?

The customer service team at HalloweenCostumes.com is noted to be helpful and prompt in resolving such issues, including refunding payments for lost parcels swiftly or sending replacements in a timely manner.

Recent customer reviews and testimonials for HalloweenCostumes.com

HalloweenCostumes.com
Kate Cherry
3-Star
2024-01-16 15:49:17 +00:00
Just be aware there is a restocking charge of 18% when you return items. It’s hidden in the small print. You have to pay for and arrange your own return and then get 18% deducted from the refund.
HalloweenCostumes.com
Nitzan Rimon
3-Star
2024-01-16 09:28:36 +00:00
Surprisingly quick and efficient international delivery, helpful and kind customer service! Overall a very rewarding experience and our little ones absolutely adore the costumes! Thank you!
HalloweenCostumes.com
Kass
3-Star
2024-01-03 02:58:03 +00:00
I’m really loved getting my costume!! I was so surprised at the selection of Plus size costumes! I assumed they would be still too small so I got a size bigger than I normally would get but it was actually sized correctly (even though it was a little big, it was just a few safety pins from looking perfect!) The quality of the adult costume I got was awesome. The infant one, wasn’t as well made but he wore it for pictures and he looked cute so I was happy!! The infant costume was sent missing an item so I had to talk to CS. It was easy but there were a few problems along the way that were simple mistakes and misunderstandings. But everything was great in the end. I’m so happy with my costume and will definitely order again!!
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
2601
reviews
Excellent
Good
Average
Fair
Poor

About HalloweenCostumes.com

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