Hala Restaurant

Hala Restaurant Reviews Summary

Turkish Restaurants | London

What do customers say about Hala Restaurant?

As of Jan 29, 2024, 4426 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 29, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
4426
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hala Restaurant's customer reviews analysis

Hala Restaurant Green Lanes has cultivated a strong reputation for providing a fun and dynamic dining atmosphere, coupled with authentic Turkish cuisine that resonates well with its patrons. Several reviews tout the restaurant as one of the best Turkish dining experiences in the UK, noting the food's authenticity and freshness. The lively vibe and decor, including Instagrammable photo spots, enhance the dining experience, suggesting that the establishment is not only food-centric but also keen on creating a visually appealing environment. Service generally receives high praise for its friendliness and attentiveness, with staff members being commended for their recommendations and accommodation of families. Complimentary items such as tea and bread are favorably mentioned, implying a customer-centric approach. Despite its popularity, some customers have raised concerns about the restaurant's service charge policies and experiences of perceived rudeness from certain staff members, which slightly tarnishes the otherwise stellar feedback. The mix of positive and negative reviews indicates a robust but imperfect dining establishment that is well-regarded for its culinary offerings and ambiance with opportunities for improvement in service consistency and transparency regarding extra charges.

Positive Feedback

The overall customer sentiment towards Hala Restaurant Green Lanes is strongly positive, emphasizing the establishment's enjoyable atmosphere and high-quality Turkish cuisine. Reviews consistently highlight the friendly and accommodating nature of the staff, who are keen on making suitable recommendations, addressing dietary preferences, and assisting families with young children. The authenticity of the dishes, paralleled with the taste of Istanbul, and the fresh quality of ingredients contribute to the dining satisfaction, with specific praise for dishes such as the trilece dessert and salmon entree. Furthermore, customers appreciate the complimentary items such as Turkish tea, bread, salad, and condiments, which seem to add value to their dining experience. Cleanliness and the restaurant's thoughtful accommodation for wheelchair users denote an inclusive and well-maintained environment. The ambiance, including the youthful vibe and Insta-worthy décor, also adds to the restaurant's allure. Considering the balance of price and quality, customers express a general recommendation for Hala Restaurant, citing it as a good choice for special occasions and family outings.

Concerns and Threads

Notwithstanding the predominant positive feedback, several recurring negative aspects surface within the customer reviews of Hala Restaurant Green Lanes. Some customers expressed dissatisfaction with the value proposition, particularly noting instances where the portion sizes did not match the price or lacked accompaniments, such as sides with main dishes. Furthermore, there seem to be occasional service-related issues, including perceived rudeness from certain staff members and discomfort caused by cramped seating during busy hours. A few patrons were upset by the service charge applied to large groups, suggesting a lack of transparency and perceived unfairness given the volume of business provided by such groups. Additionally, while the food is generally well-received, some dishes were criticized for their preparation, such as over-oily manti or undercooked chips – though, it is worth noting that the restaurant was responsive in remedying these specific concerns. These critiques highlight areas where the restaurant could enhance its dining experience, addressing the consistency in service quality and value provided to the customers.

Frequently asked questions about Hala Restaurant

Does Hala Restaurant Green Lanes accept walk-ins, or do I need a reservation?

Hala Restaurant is quite popular and can get very busy, especially during peak times. While they do accept walk-ins and may be able to accommodate you without a reservation, it is recommended to book in advance to ensure you get a table without a long wait.

Is Hala Restaurant appropriate for dining with children?

Yes, Hala Restaurant is kid-friendly. Many reviews mentioned the accommodating nature of the staff in providing baby chairs and having changing rooms, and the availability of a private area where children can move around freely without disturbing other customers.

Are there any hidden charges I should be aware of when dining at Hala Restaurant?

Be aware that Hala Restaurant applies a service charge for large groups, which is not mentioned beforehand. This may affect your bill if you are dining with a group of more than ten people. It's advisable to inquire about any additional charges when making your reservation or upon arrival at the restaurant.

Recent customer reviews and testimonials for Hala Restaurant

Hala Restaurant
Shaima Al-Habtari
5-Star
2 weeks ago
The lively youthful vibe and cute Instagrammable Photo Booth spots added to the fun atmosphere. The food was delicious, especially the trilece dessert – absolutely irresistible! I could eat all the cakes they had. 😂😂🤭
Hala Restaurant
Mohammad Mahmoud
5-Star
3 weeks ago
This is by far the best turkish restaurant I have tried in the UK so far. The staff were extremely kind, they advised us on what suits.the family. The food was perfect ( good portion, taste like Istanbul and freash ) the atmosphere was friendly and the restaurant in general was clean and made us feel like home. They offered complementary turkish tea in the end. The prices are logical compared to the quality provided. Parking: paid in the street. Generally speaking....very recommended. Parking: Paid street lots Wheelchair accessibility: Yes
Hala Restaurant
Tanya p
5-Star
a month ago
I came here with my friend to have dinner, we can see the restaurant was very packed but they managed to squeeze us in without a reservation. The table we were sat at was squashed with another table behind us, as they were leaving the table or moving I would be struck at which wasn’t uncomfortable. As I’m pescatarian, there were a variety of vegetable or fish dishes and I went for the salmon. It was very succulent and tasty but I question why the salmon comes on its own. I ordered a side of rice with my dish. I think for the price of the salmon that a side should come with the meal as most of their main meals came with a side. Service was great and we were given a complimentary salad with bread and condiments. Parking: As it was a Saturday there was not any parking. Kid-friendliness: There were many children in the restaurant, I had seen the staff accommodating to them for baby chairs and changing rooms.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
4426
reviews
Excellent
Good
Average
Fair
Poor

About Hala Restaurant

Turkish Restaurants

Traditional Turkish plates offered in a wood- and brick-lined setting with wagon wheel chandeliers.

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