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Cappadocia Restaurant
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Cappadocia Restaurant Reviews Summary

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Turkish Restaurants | Birmingham

33 Frederick St, Birmingham B1 3HH

Trustguide Rating

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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Cappadocia Restaurant?

As of Apr 11, 2024, 425 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Cappadocia Restaurant's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 11, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 11, 2024
Last updated
April 11, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Cappadocia Restaurant's customers had a positive experience.

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Cappadocia Restaurant

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Cappadocia Restaurant's customer reviews analysis

Cappadocia Restaurant appears to offer a positive overall customer experience, albeit with some inconsistencies in service and food quality that significantly influence its reputation. While numerous reviews praise the ambiance, authenticity of the cuisine, and attentiveness of the staff, indicating a solid customer satisfaction base, there are notable grievances regarding portions, service mishaps and at times, food preparation. A theme of appreciation for the restaurant’s atmosphere and cleanliness is recurrent, with specific commendations on the decor and vibes. The staff is often mentioned as friendly and service as attentive, though there is a mention of slow service during peak times. The quality of Turkish food is generally seen as excellent and exceptional, especially for vegetarian options. However, mixed feedback is evident in the experiences related to food seasoning, portion sizing, and an incident of poor reception from the management, highlighting room for improvement in ensuring consistency in the quality of service and food offerings.

Positive Feedback

Positive customer feedback for Cappadocia Restaurant predominantly revolves around its cuisine, atmosphere, and service. The restaurant is highly praised for its 'amazing' Turkish food, with a particularly notable endorsement from a vegetarian customer who claims it as the best Turkish food they have ever had. Portion sizes are generally received well, and the food's freshness is a recurring compliment. Exceptional moments such as eating baked cheese off a stone are highlighted, as the restaurant’s creativity offers a unique dining experience. The attentive and polite staff contributes to the overall pleasant ambiance. Customers also commend the restaurant's cleanliness and decor, which enhances the overall dining experience, making Cappadocia Restaurant a recommended venue by most.

Concerns and Threads

Despite many positives, Cappadocia Restaurant faces certain criticisms that mar its overall reputation. Some reviews cite slow service during busy periods, which suggests staffing or management issues in peak times. Moreover, an alarming account of rude behaviour from the boss and service that did not meet expectations raises concerns about customer service consistency. Complaints about food – burnt lamb, bland dishes and unsatisfactory portion sizes of a mixed kebab dish – suggest occasional lapses in food quality and presentation. A customer's experience of having to confront the manager over dissatisfactory dishes and the manager's unprofessional response reflects poorly on the restaurant's customer service management.

Frequently asked questions about Cappadocia Restaurant

What are the prices like at Cappadocia Restaurant?

The prices at Cappadocia Restaurant are considered average, with a meal for two ranging between £30-40. Some drinks, like wine, may be on the pricier side, but the restaurant offers a varied selection of both alcoholic and non-alcoholic beverages.

Does Cappadocia Restaurant offer options for vegetarians?

Yes, Cappadocia Restaurant is well-regarded for its vegetarian options, with several customers expressing satisfaction with the variety and quality of vegetarian dishes.

How is the atmosphere and service at Cappadocia Restaurant?

The restaurant is frequently praised for its clean, inviting atmosphere with great decor, and attentive, friendly service. However, there are occasional reports of slow service during busy hours and isolated instances of poor customer service management.

Recent customer reviews and testimonials for Cappadocia Restaurant

Cappadocia Restaurant
Matt R
5-Star
6 days ago
We stumbled accross this little Gem. Originally we went in just for a drink however the food smelt and looked amazing. The staff were friendly service was very slightly slow however it was very busy and they were rushed off their feet. Food was amazing we even ordered more mid way through our mains. Price was average 30-40£ for the 2 of us.
Cappadocia Restaurant
dev p
5-Star
a week ago
I’m incredibly fussy when it comes to Turkish food however this place is easily the best Turkish food I’ve ever had. It’s even more difficult as a vegetarian, however this place delivers with every dish!! We have even visited the city of capadokya and the food there didn’t compare to this restaurant.The owner of the restaurant is also really accommodating and couldn’t do enough for us.
Cappadocia Restaurant
Kay
5-Star
6 months ago
The food was OK, I've had better seasoned Turkish food before, but the pretty interior made up for it. Convenient parking outside.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
425
reviews
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About Cappadocia Restaurant

Turkish Restaurants
Casual, light-filled outpost for traditional Turkish & Mediterranean dishes plus wine & beer.
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