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Greulich'S Automotive Repair Reviews

Rated 4.8 based on 1177 Reviews

3202 E Greenway Rd, Phoenix, AZ 85032, United States

Car Garages | Phoenix, AZ

Published on
March 3, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews for Greulich's Automotive Repair suggest a generally strong company reputation, bolstered by customer experiences that emphasize trustworthiness, professionalism, and efficiency. The recurring themes are of honesty and transparency, with multiple customers highlighting the staff's respectfulness and attentive service. The positive sentiment is also supported by descriptions of the staff knowing their customers personally and being timely with their appointments. However, there are some concerns mentioned regarding pricing and listening to customer issues. The labor rates are noted as significantly higher by one customer, and another expresses dissatisfaction with the technicians not properly addressing the reported issues. The contrast in feedback points to a predominantly positive reputation with minor areas that could be improved upon to enhance customer satisfaction.

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What Customers Are Saying About Greulich'S Automotive Repair?

Trustguide uses AI to extract key phrases from reviews about Greulich'S Automotive Repair and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Greulich'S Automotive Repair's customers had a positive experience.

Positive
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Greulich'S Automotive Repair Ratings

5

As of Based on 1177 revies as of Mar 03, 2024

Greulich'S Automotive Repair Score

As of Based on 1177 revies as of Mar 03, 2024

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Customer Reviews

As of Mar 13, 2024, 1177 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Greulich'S Automotive Repair's publicly available reviews View source

Bob Wells rated Greulich'S Automotive Repair 5 stars
a month ago
A dealer told me I needed rear brakes and suggested they could do it for $800. A different vehicle needed tires, and Discount (who we have used for decades) told me to take the vehicle needing brakes to Greulich’s. In their inspection I expected they would find the brakes and probably something else too. That’s the way it usually goes. Imagine my surprise when they send the inspection report. Everything is fine. No charge. But I’ll for sure be back when I do need something. Courteous, respectful, efficient. Recommend.
Sidney Flowers rated Greulich'S Automotive Repair 5 stars
3 months ago
Made an appointment online 30 minutes before it was to start and was seen right on time. Their notification system is superb at keeping you informed about what's going on with your car while it's being serviced. They seemed to be very knowledgeable and showed pictures of each issue for transparency. Would rate them 5 stars but their labor rates are significantly higher. I was able to have my car repaired for a third of the price they quoted me. In a pinch, I would hire them but thankfully, I had options. Service: Brake service & repair
James Kramer rated Greulich'S Automotive Repair 5 stars
3 months ago
I go here for all my mechanical needs. Jordan and the rest of the staff are a great team to work with. They do professional work in a timely matter at a price that’s affordable. I’ve never had any problems coming here.

Frequently Asked Questions About Greulich'S Automotive Repair

Is Greulich's Automotive Repair known for honest and transparent service?

Yes, many reviews highlight Greulich's Automotive Repair's honesty and transparency, with customers noting the lack of unnecessary services and the use of pictures to explain vehicle issues.

Are the labor rates at Greulich's Automotive Repair competitive?

Some customers have found the labor rates at Greulich's to be higher than expected. While the quality of service is well-regarded, pricing is something potential customers may want to inquire about or compare with other providers.

How well does Greulich's Automotive Repair handle appointments and service timing?

Customers frequently praise Greulich's for being on time with appointments and often finishing the work ahead of the estimated completion time, suggesting their efficiency and respect for customers' schedules.

About Greulich'S Automotive Repair

Car Garages

We aspire to provide the highest quality service to every customer who walks in the door. We do this by employing skilled technicians who utilize the latest technology, tools and state-of-the-art diagnostic equipment in the industry. The ASE certified technicians at Greulich's will strive to service and repair your vehicle to your complete satisfaction every time.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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