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Victoria Parking Reviews

Rated 4.4 based on 606 Reviews

146 Haynes Ave, Newark, NJ 07114, United States

Car Garages Newark

Published on
July 24, 2025
Last updated
July 24, 2025

Reviews Summary

Customer sentiment toward Victoria Parking Newark is predominately positive, with several reviewers reporting smooth and convenient experiences at this airport parking facility. Many highlight the professionalism and efficiency of staff, mentioning specific names like Luis and Victoria, and praise prompt shuttle service, clear check-in processes, and fair pricing. However, two reviewers note significant dissatisfaction, one concerning vehicle damage and poor claims response, and another describing operational disorganization with shuttles and parking layout.

Frequent themes across reviews include the quick, reliable shuttle service, easy online booking, competitive pricing, and courteous employees. Customers regularly mention the straightforward QR code entry and exit process, helpful drivers, and consistently short wait times for pick-up or drop-off. While the vast majority of comments are positive, isolated concerns about claims handling and on-site logistics reveal areas for operational improvement.

Overall, Victoria Parking Newark enjoys a strong reputation for convenient airport parking in the Newark area, with loyal customers frequently highlighting efficient service and helpful staff. Although a few reviews point to issues with damage claims and occasional wait times, most feedback indicates a consistently dependable experience for travelers using their services.
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What Customers Are Saying About Victoria Parking?

he went above and beyond

excellent value for such a desirable location

Overall a super simple process

Drivers are kind and helpful

I would use them again

Customer service is outstanding

excellent and economical

shuttle was fast and prompt

helped us locate my car

felt their cars were safe

Trustguide extracts key phrases from reviews about Victoria Parking and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Victoria Parking's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Victoria Parking Ratings

5

As of Based on 606 revies as of Jul 24, 2025

Victoria Parking Score

80%

As of Based on 606 revies as of Jul 24, 2025

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Customer Reviews

As of Jul 24, 2025, 606 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Victoria Parking's publicly available reviews View source

Chathura Niroshan rated Victoria Parking 1 stars
3 months ago
Our car was scratched in multiple spots when we came back to pick it up after parking here (photos attached). It was parked by their valet, and they kept the keys the whole time. When we pointed out the damage, the person in the office first tried to deny it happened there. Then they showed us a video from when we dropped off the car—which clearly showed it was in perfect condition. So they knew it was damaged while in their care, but still refused to take any responsibility. We had to fill out a complaint form and after a few days, we got an email saying they weren’t going to do anything about it. Now we’re stuck paying the insurance deductible to fix it ourselves. Honestly, this whole thing has been super frustrating. We paid to park here thinking our car would be safe, but clearly that wasn’t the case. All the good reviews made it seem like a reliable and responsible place, but we were definitely misled. If you value your car don’t want to risk it getting damaged and then ignored, I’d say stay far away from this company.
Wesley Lobo rated Victoria Parking 1 stars
3 months ago
We had a terrible experience here. First, the entrance is difficult to find (not a huge deal). When we got back for pick-up, three families were waiting for the shuttle, all calling Victoria with no answer (waiting for over 20min). Finally, I got through and they sent a shuttle, which was mostly full so not all families got on. When we arrived at our car, it was double parked in so we could not get out. These must have been valet cars, but they clearly do not have a designated spot for valets, so they double parked them behind other customers. After waiting to get through to someone, finally getting a shuttle, we then had to wait for someone to move the car that was blocking us in. Not a great service model at this place.
Gladys Jordan rated Victoria Parking 5 stars
3 months ago
I can honestly say I had a great experience upon dropping off my car. First I didn’t really have trouble finding the place I used Google Maps. Secondly I had prepaid online, so just got in with a QR code. When I arrived at 2:45am , I found parking quickly. And on top of that I met the nicest driver ever. I think he said his name was Luis he was working 5/30/25 the night shift. He went above and beyond he helped me with my suitcases. He was very professional and very considerate. I am traveling due to a death in the family, he game me condolences and we talk a bit about family. I was at the terminal at 3:00am. He then went and found a cart for me to use so I didn’t have to drag my suitcases across the road on my own. Five stars to this gentleman alone. He made my experience so positive. I was a bit skeptical because of the other reviews. But he really shone bright! He is a great employee!

Frequently Asked Questions About Victoria Parking

How long does it take for the shuttle to pick up and drop off?

Most customers experience short wait times, often under 10 minutes, for both pick-up and drop-off by the shuttle. Prompt service is repeatedly mentioned, with drivers arriving quickly after customers call from the airport or parking lot.

Can I book parking online in advance?

Yes, Victoria Parking Newark enables online reservations. Customers can book in advance, receive a QR code for contactless entry and exit, and benefit from straightforward digital processes described as simple and seamless in reviews.

Are staff available to assist with luggage?

Reviewers frequently mention staff and shuttle drivers helping with heavy bags and offering courteous assistance. Whether self-park or valet, staff are present to help customers with luggage as part of their service.

About Victoria Parking

Car Garages
Victoria Parking Newark provides off-site airport parking for travelers flying out of Newark Liberty International Airport. The company offers both short-term and long-term parking options with on-demand shuttle service that transports customers to and from the airport terminal. Parking is secured by staff, with both valet and self-park options available.

The company operates with a digital-first approach, enabling online reservations and contactless entry/exit using QR codes. Customers park their vehicles and are assisted by staff and shuttle drivers, who handle transportation logistics. Payment is accepted via kiosk, and staff members are present to assist during all hours of operation, ensuring customer needs are addressed efficiently.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.