BookMyGarage Reviews

Based on customer reviews, BookMyGarage receives a mixed overall sentiment, with notable strengths and criticisms. Reviewers regularly mention convenient booking processes, clear upfront pricing, and positive experiences with both the platform and certain partner garages. However, several reviews also point to unresolved scheduling issues, lack of communication, and concerns with garage reliability. Not all garages listed on BookMyGarage maintain consistent standards, which has led to disappointments for some users.

Frequent themes include the ease of online booking and satisfaction with friendly staff at selected garages, seen in both repeat and new customers. Issues arise around appointment management—some bookings were unfulfilled or improperly confirmed, and delayed or missing invoices are noted. Pricing transparency is valued by many, but multiple reviews cite higher than expected costs when repairs arise. Communication breakdowns—either with BookMyGarage or partner garages—feature in multiple negative experiences.

Overall, BookMyGarage is regarded as a convenient tool for finding vehicle repair or MOT services in the UK, particularly for those valuing digital ease and upfront information. While some customers report smooth, cost-effective service, reputation is affected by inconsistent service standards and communication gaps between the platform and its partners. Trust is generally positive where individual garages perform well, but some caution is warranted.

BookMyGarage is an online platform that connects customers to a range of local car garages for services such as MOTs, repairs, and scheduled maintenance. It operates within the motoring and vehicle service industry, providing digital booking services for in-person automotive work at independent and franchise garages.

The company enables users to compare pricing, availability, and service offerings at local garages, and book appointments through its website or app. BookMyGarage acts as an intermediary, listing partner garages and facilitating digital transactions, while communication and work fulfilment are completed directly by the selected garage.