Greggs Reviews Summary

Unclaimed
Claimed

Bakeries | Birmingham

1013 Alcester Rd S, Maypole, Birmingham B14 5JA

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Greggs?

As of Mar 13, 2024, 289 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Greggs's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 12, 2024
Last updated
March 13, 2024
This demo page is used to illustrate the benefits of a premium Trustguide's listing. Learn more

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Greggs's customers had a positive experience.

Positive
Neutral
Negative
More details
Greggs

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Learn more

Greggs's customer reviews analysis

A synthesis of recent customer feedback suggests a mixed perception of Greggs' overall company reputation and customer experience. The evaluations converge on several points, indicating an inconsistency in service and product quality that plays a pivotal role in defining public opinion. Instances of subpar service are noted with specific references to staff attention being diverted to online orders, resulting in wait times and neglected in-shop customer requests. Additionally, discrepancies in posted operating hours and the unavailability of items or entire shops without proper communication have caused inconvenience to prospective patrons. While the comments pertaining to the cleanliness of the premises and adherence to safety guidelines are positive, there are mentions of disappointing product experiences concerning taste and quality that diminish the overall customer satisfaction. The balance of positive sentiments, however, stems from customers' fond memories, convenience of early morning service, and appreciation for select items, suggesting a longstanding loyalty to the brand despite recent shortcomings.

Positive Feedback

Despite the negative aspects gleaned from customer reviews, Greggs seems to have meticulously cultivated points of strength that resonate positively among its customer base. Noteworthy is the sentiment of nostalgia and routine, with feedback highlighting frequent customers' long-term affection for Greggs' offerings like sausage rolls, pizza, and cakes. A standout factor appreciated by customers includes the early opening hours which accommodate those with an active morning schedule. Furthermore, the sentiment ‘When you want one, you want one!’ encapsulates the brand's strong appeal and occasionally irresistible allure. Customers also laud commendable instances of excellent service and the provision of enjoyable food items such as an Apple Danish or a breakfast baguette. Lastly, the mention of a clean store environment and competitive pricing positions Greggs as an accessible and attentive establishment, reinforcing positive consumer experiences contingent upon consistent delivery of these aspects.

Concerns and Threads

Critical reviews of Greggs point to several aspects demanding attention to enhance customer satisfaction. A recurring theme involves service shortcomings, notably observed with in-shop customers feeling overlooked due to staff preoccupation with third-party delivery service orders. This feeds into the experience of longer wait times and unmet product customizations, such as omitted butter on a bap. Furthermore, customers report operational frustrations including incorrect information about store opening times and difficulties in reaching the shop via phone, which impedes effective communication and planning. Product quality issues have also surfaced; a lukewarm sausage roll and lack of flavor or freshness in the ham and cheese baguette undermine the expected standard of dining fare. Additionally, negative experiences extend to encounters with gristle in pastries and poor ingredient quality, which could suggest discrepancies in supplier deliveries or preparation inconsistencies. These elements of dissatisfaction could potentially erode consumer trust and detract from positive experiences if not constructively addressed.

Frequently asked questions about Greggs

What are the actual opening hours for Greggs on Sundays?

Greggs Store opening hours on Sundays may vary by location; while advertised as opening at 7am, some stores may open at 7.30am or have temporary changes. It is recommended to check with your local Greggs directly for the most accurate and current opening times.

Can I customize my order at Greggs, such as adding butter to my bap?

Yes, Greggs typically allows for customization of orders; however, there have been instances where customer requests were not fulfilled. For the best experience, confirm your custom request with the serving staff at the time of ordering.

Does Greggs ensure the quality and warmth of their food items like sausage rolls?

Greggs aims to consistently offer high-quality, warm food items, although some customers have experienced variations in product temperature. If your food item is not to your satisfaction, you are encouraged to notify the staff immediately for a potential replacement or other remedial actions.

Recent customer reviews and testimonials for Greggs

Greggs
Owen Ward
2-Star
5 months ago
Went in, had to stand there for a solid 5 minutes waiting to be served. Two members of staff round the front, both working on one just eat order. I asked for butter on my bap which I didn’t get and shop looked a mess. Will stick to kings Heath high street, much better appeal and service !
Greggs
CJW
2-Star
3 months ago
Opening hours state 7am on Sundays I went there this morning to be told there opening hours on Sunday are 7.30am so beware. Don't go on or take opening hours ad gospel
Greggs
Tripta Singh
2-Star
3 weeks ago
Sausage roll was cold .i like them to be ho 😏
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
289
reviews
Excellent
Good
Average
Fair
Poor
More details

About Greggs

Bakeries

A chain bakery that prepares breads, savoury snacks, sandwiches and sweet treats.

Expand