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Greggs Reviews

Rated 4.2 based on 314 Reviews

1013 Alcester Rd S, Maypole, Birmingham B14 5JA

Bakeries Birmingham

Published on
February 12, 2024
Last updated
June 15, 2025

Reviews Summary

Overall sentiment toward Greggs appears overwhelmingly positive, with customers consistently highlighting the quality of food, friendly staff, and a welcoming atmosphere. Multiple reviews specifically mention the staff’s helpfulness and hard work, as well as special efforts in creating a disability-friendly environment. However, some feedback points out inconsistencies between different locations, particularly noting the Maypole branch as superior to the one in Moseley, signalling that experiences may vary by site.

Frequent themes include praise for the cleanliness of the premises, efficiency and friendliness of team members, and the variety of affordable snacks and hot drinks available. Greggs is described as a go-to spot for quick meals, coffee, and treats, appealing to both individuals and families. While the food’s high fat and sugar content is noted as a limitation for regular consumption, the overall value-for-money and convenience are regularly mentioned. Location-specific service differences, particularly concerning the Moseley branch, stand out as a recurring theme among neutral or less positive reviews.

In summary, Greggs maintains a strong reputation as a reliable bakery and snack provider, with particular compliments for its staff and inclusive service. Across branches in the region, it is viewed as a staple for quick, affordable food, though consistency may vary slightly by location. The majority of reviewers rate their experiences highly, reinforcing Greggs' positive local reputation.
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What Customers Are Saying About Greggs?

the staff is clean and the food is delicious.

Excellent place to be when your hungry

Red hot food great service

Excellent Staff , Excellent Food/Drinks, Excellent Service and as some one with MS they are very Disability Friendly.

best latte ever and friendly staff

greggs has always been my one to go

Great for cakes, pastries, sandwiches, pizza and doughnuts.

staff members deserve the praise abd very hard working and deserve bonuses and respect 🙏

the home off the stake slice cheese bean sausage melts - Tea Coffee Cakes -- yes your meal snacks for the day reasonably cheap and the staff are pleasant what more can be said

Trustguide extracts key phrases from reviews about Greggs and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Greggs's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

Greggs Ratings

5

As of Based on 314 revies as of Feb 12, 2024

Greggs Score

70%

As of Based on 314 revies as of Feb 12, 2024

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Customer Reviews

As of Jun 15, 2025, 314 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Greggs's publicly available reviews View source

Nazan Fennell rated Greggs 5 stars
a month ago
One in Maypole is great Moseley brunch services are not as good.
Weheliye Liban rated Greggs 5 stars
3 months ago
It's a really good place, the staff is clean and the food is delicious.
Mohammed Ali rated Greggs 5 stars
3 months ago
Excellent place to be when your hungry love greggs food it a must go.

Frequently Asked Questions About Greggs

Are staff members at Greggs friendly and helpful?

Yes, multiple reviews specifically mention Greggs staff as friendly, hardworking, and deserving of praise for their level of service, with some making special efforts to accommodate individuals with disabilities.

Is food quality and freshness consistent at Greggs locations?

Food quality is generally described as delicious and fresh. However, some reviews point out differences in service and quality between specific locations, such as Maypole being rated higher than Moseley.

Is Greggs suitable for people with dietary restrictions?

Several reviews note that while Greggs offers a range of tasty snacks, many items are high in fat and sugar, making them occasional treats rather than daily staples for those monitoring their diet.

About Greggs

Bakeries
Greggs is a large UK-based bakery chain that specializes in serving a range of baked goods, sandwiches, pastries, and hot and cold beverages. The company operates physical retail stores across various locations, providing freshly prepared products for takeaway or dine-in customers.

Greggs manages its business through a combination of in-store staff and streamlined service processes to handle quick orders. It offers an array of affordable snack options, utilizes clear displays for product selection, and operates primarily on a walk-in, over-the-counter model with accessible hours and multiple city branches.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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