An analysis of customer reviews for Gratiot Appliance reveals a mixed reputation with significant variability in customer experiences. Customers appreciate the affordability of the pre-owned appliances and some report satisfaction with their functioning and aesthetics, as well as commendable service experiences involving prompt delivery and even post-warranty assistance. However, there are repeated instances of dissatisfaction primarily related to the functionality and longevity of the appliances sold, with numerous buyers experiencing mechanical failures shortly after purchase. These complaints often compound due to reported difficulties in communication with the company, protracted problem resolution, and dissatisfaction with the short warranty period. The disparity between positive and negative feedback suggests that while some transactions are successful, there is a non-negligible risk of unsatisfactory outcomes for customers.
The positive aspects of customer experience with Gratiot Appliance focus on competitive pricing, as many customers report acquiring used appliances at a fraction of the cost of new counterparts. Notable commendations also highlight next-day delivery services and flexible financing options such as 90 days same as cash. There are reports of responsive customer service, with instances of the owner personally addressing issues like faulty appliances by providing repairs or replacements. Furthermore, the proactive assistance provided beyond warranty periods has been well-received and positions the company positively, reflecting a commitment to customer satisfaction in certain cases.
On the negative side, reviews for Gratiot Appliance indicate several pain points in the customer experience. These include instances of appliances being delivered in poor condition, not meeting the promised 'like new' standard with unclean interiors and missing pieces for installation. Mechanical problems are a common theme, with some appliances malfunctioning shortly after purchase or within just a few months, highlighting concerns regarding the quality and longevity of products. The company's insufficient warranty period of thirty days exacerbates customer frustrations, leaving them feeling unsupported when issues arise. Even more concerning are reports of poor customer service, with difficulties in communication when attempting to resolve these matters, leaving some customers feeling misled and less likely to recommend the company.
Gratiot Appliance offers a thirty-day warranty on their used appliances. However, customers should be aware that any issues that arise post-warranty are likely to be the responsibility of the customer, based on current customer feedback.
While Gratiot Appliance presents their appliances as 'used/like new', some customer reviews have noted receiving products that were not thoroughly inspected or refurbished. It is advisable to confirm the condition and functionality of any appliance with the store before completing the purchase.
Based on customer reviews, experiences with Gratiot Appliance's customer service vary. Some customers report prompt and helpful service, including free out-of-warranty repairs. However, others have experienced delayed responses, challenges in reaching customer support, and dissatisfaction when attempting to resolve post-purchase issues.
Quality Appliances at Affordable pricesWashers - Dryers- Stoves - RefrigeratorsDELIVERY AVAILABLEFINANCING AVAILABLENO CREDIT NEEDEDLink for financing in products
