Gratiot Appliance Reviews
Rated 4.1 based on 110 Reviews
Financial Services in US
34837 Southbound Gratiot Ave, Clinton Twp, MI 48035, United States
Published on
January 18, 2024
Last updated
July 10, 2025
An analysis of customer reviews for Gratiot Appliance reveals a mixed reputation with significant variability in customer experiences. Customers appreciate the affordability of the pre-owned appliances and some report satisfaction with their functioning and aesthetics, as well as commendable service experiences involving prompt delivery and even post-warranty assistance. However, there are repeated instances of dissatisfaction primarily related to the functionality and longevity of the appliances sold, with numerous buyers experiencing mechanical failures shortly after purchase. These complaints often compound due to reported difficulties in communication with the company, protracted problem resolution, and dissatisfaction with the short warranty period. The disparity between positive and negative feedback suggests that while some transactions are successful, there is a non-negligible risk of unsatisfactory outcomes for customers.
Gratiot Appliance offers a thirty-day warranty on their used appliances. However, customers should be aware that any issues that arise post-warranty are likely to be the responsibility of the customer, based on current customer feedback.
While Gratiot Appliance presents their appliances as 'used/like new', some customer reviews have noted receiving products that were not thoroughly inspected or refurbished. It is advisable to confirm the condition and functionality of any appliance with the store before completing the purchase.
Based on customer reviews, experiences with Gratiot Appliance's customer service vary. Some customers report prompt and helpful service, including free out-of-warranty repairs. However, others have experienced delayed responses, challenges in reaching customer support, and dissatisfaction when attempting to resolve post-purchase issues.
Quality Appliances at Affordable pricesWashers - Dryers- Stoves - RefrigeratorsDELIVERY AVAILABLEFINANCING AVAILABLENO CREDIT NEEDEDLink for financing in products
