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Graftingardeners

Graftingardeners Reviews Summary

Rated 4.9 Star based on 171 Reviews

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Overall Rating
4.9
/5
171
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Published on
January 22, 2024
Last updated
March 13, 2024

What do customers think about Graftingardeners?

The overall company reputation of GraftinGardeners Ltd - Tree Surgeons London appears to be positive, as reflected in recent customer reviews. The company is consistently praised for its exceptional service, attention to detail, and professionalism in managing various tree-related issues. Customers frequently highlight the staff's willingness to go above and beyond, exemplified by going the extra mile to assist with urgent requests and providing services beyond what was initially quoted without additional charges. Moreover, the team's expertise is recognized in their efficient, tidy, and skillful execution of tasks, despite occasional challenges posed by the environment or the complexity of the work. The responsiveness and helpfulness of the team are significant factors contributing to a positive customer experience, along with the flexibility and courtesy demonstrated by the personnel on-site.

Positive Feedback

GraftinGardeners Ltd - Tree Surgeons London receives substantial acclaim for their customer service quality, particularly for their knowledgeability and attention to cleanliness. Clients express satisfaction with the tidiness of the work area post-service and the courteous nature of the staff, which is an important aspect for customers who require work to be conducted within their personal space. The company's adaptability when dealing with unforeseen work scope changes, without levying additional charges, is also a frequently lauded point. Moreover, their promptness, from the speedy response to emergency situations to the efficient completion of jobs within tight deadlines, stands out as a key positive. The firm's product offerings, such as unseasoned logs and special offers, add a dimension of value for money that is recognized and appreciated by their clientele.

Concerns and Threads

Despite the general positive feedback, GraftinGardeners Ltd - Tree Surgeons has faced criticism for an incident where the crew left branches on the ground and later requested an additional fee to remove them, which was not part of the initial quote. This created a sense of dissatisfaction and was perceived by the affected customer as a form of 'blackmail,' although the company made a concession on the extra charge. This instance suggests a need for clearer upfront communication regarding job scope and potential complications, which could prevent unexpected costs and ensure transparency, fostering greater trust with clients.

Frequently asked questions about Graftingardeners

What can I expect in terms of service quality and clean-up after the job is done?

Customers consistently praise GraftinGardeners for their high quality of service, knowledgeable staff, and the tidiness of the work area after job completion. Crews ensure that the site is left clean and work is done efficiently.

How does GraftinGardeners handle urgent or emergency tree-related issues?

The company has shown a strong ability to respond quickly to emergency situations, providing prompt estimates and completing jobs within tight deadlines. Their responsive and accommodating approach is a cornerstone of their service.

Are there any hidden fees or charges I should be aware of?

There was an isolated incident where additional fees were requested for work that extended beyond the original quote. It's advisable to discuss and clarify potential complexities and additional costs upfront to avoid surprises.

What are customers saying about Graftingardeners

Graftingardeners
Julian
5-Star
a month ago
What a fantastic service from GraftinGardeners. Having tried 4 or 5 Tree Survey firms in London with no luck or no interest in helping, I called GraftinGardeners just before closing time one evening. Adam took the call and spent a good deal of time understanding my issue and in particular the tight deadline to get a tree report for planning purposes. He then sent me an email summarising his conclusions and then a further email on a Sunday evening with additional details all of which were incredibly helpful. All I can say is that this level of service is really rare these days. Will definitely be using for all my tree pruning etc from now on.
Graftingardeners
Julia Johnson
5-Star
3 months ago
Excellent yet again - knowledgeable and very tidy work on a large tree needing cutting back. They were very flexible and went out of their way to offer a high standard of work on the day, checking with me to ensure I was happy, doing more work than was quoted for without a quibble and leaving the place very clean. Happy to be a repeat customer, thank you!
Graftingardeners
eric cheetham
5-Star
a week ago
We had 2 very large fir trees at the end of the garden, standing about 90 ft tall. We were planning to have them taken down to half height, but woke up on the 29th of December to find a large bough collapsed onto the pergola. I phoned Graftingardeners on January 2nd and they gave me 2 estimates, one to make the tree safe and another to remove both trees. I chose the nuclear option. The service they provided was exemplary, arriving on time, completing the work in one day, and leaving the site tidy. I was impressed with their skill and hard work. The job was made difficult by surrounding garden buildings but they managed with very little damage. I can certainly recommend Graftingardeners.
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About Graftingardeners

Tree Services

London's local tree surgeons with years of experienceGraftinGardeners Ltd is a family run tree surgery company, offering an extensive range of tree surgery services for customers all over London.We are tree specialists in London with unrivalled experience in tree care and maintenance and have been working in the arboricultural industry for over 9 years. We have a £5 million public liability insurance policy and carry out all tree works to the British Standards (BS3998).We have four teams of arborists, which consist of climbers and groundsmen. Each team member is fully qualified and has all relevant NPTC qualifications, ensuring all works are carried out to the highest possible standards with minimal disruption.

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