The overall company reputation of GraftinGardeners Ltd - Tree Surgeons London appears to be positive, as reflected in recent customer reviews. The company is consistently praised for its exceptional service, attention to detail, and professionalism in managing various tree-related issues. Customers frequently highlight the staff's willingness to go above and beyond, exemplified by going the extra mile to assist with urgent requests and providing services beyond what was initially quoted without additional charges. Moreover, the team's expertise is recognized in their efficient, tidy, and skillful execution of tasks, despite occasional challenges posed by the environment or the complexity of the work. The responsiveness and helpfulness of the team are significant factors contributing to a positive customer experience, along with the flexibility and courtesy demonstrated by the personnel on-site.
GraftinGardeners Ltd - Tree Surgeons London receives substantial acclaim for their customer service quality, particularly for their knowledgeability and attention to cleanliness. Clients express satisfaction with the tidiness of the work area post-service and the courteous nature of the staff, which is an important aspect for customers who require work to be conducted within their personal space. The company's adaptability when dealing with unforeseen work scope changes, without levying additional charges, is also a frequently lauded point. Moreover, their promptness, from the speedy response to emergency situations to the efficient completion of jobs within tight deadlines, stands out as a key positive. The firm's product offerings, such as unseasoned logs and special offers, add a dimension of value for money that is recognized and appreciated by their clientele.
Despite the general positive feedback, GraftinGardeners Ltd - Tree Surgeons has faced criticism for an incident where the crew left branches on the ground and later requested an additional fee to remove them, which was not part of the initial quote. This created a sense of dissatisfaction and was perceived by the affected customer as a form of 'blackmail,' although the company made a concession on the extra charge. This instance suggests a need for clearer upfront communication regarding job scope and potential complications, which could prevent unexpected costs and ensure transparency, fostering greater trust with clients.
Customers consistently praise GraftinGardeners for their high quality of service, knowledgeable staff, and the tidiness of the work area after job completion. Crews ensure that the site is left clean and work is done efficiently.
The company has shown a strong ability to respond quickly to emergency situations, providing prompt estimates and completing jobs within tight deadlines. Their responsive and accommodating approach is a cornerstone of their service.
There was an isolated incident where additional fees were requested for work that extended beyond the original quote. It's advisable to discuss and clarify potential complexities and additional costs upfront to avoid surprises.
London's local tree surgeons with years of experienceGraftinGardeners Ltd is a family run tree surgery company, offering an extensive range of tree surgery services for customers all over London.We are tree specialists in London with unrivalled experience in tree care and maintenance and have been working in the arboricultural industry for over 9 years. We have a £5 million public liability insurance policy and carry out all tree works to the British Standards (BS3998).We have four teams of arborists, which consist of climbers and groundsmen. Each team member is fully qualified and has all relevant NPTC qualifications, ensuring all works are carried out to the highest possible standards with minimal disruption.
