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Harris & Sons Tree Specialists
Harris & Sons Tree Specialists

Harris & Sons Tree Specialists Reviews Summary

Tree Services | Phoenix, AZ

What do customers say about Harris & Sons Tree Specialists?

As of Feb 27, 2024, 297 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
February 27, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
297
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Harris & Sons Tree Specialists's customer reviews analysis

An analysis of the recent customer reviews for Harris & Sons Tree Specialists reveals a positive overall company reputation, with a focus on professionalism, promptness, and value for money. The company has garnered praise for its efficient and professional style of work, often highlighted by customers' commendation of the tree specialists' timely arrival and completion of tasks. High marks are consistently attributed to their friendly and professional service. Nonetheless, there have been instances of communication lapses, as seen in a customer's unfulfilled request regarding the retention of wood chips for mulch, which was reportedly not followed as agreed upon. Another customer noted dissatisfaction with the extent of tree trimming and had an unfortunate incident with a lead technician exhibiting unprofessional behavior and inadvertently cutting a fiber optic cable. It appears these instances are exceptions rather than the norm, but they still contribute to a nuanced understanding of the customer experience.

Positive Feedback

Positive aspects of customer feedback highlight Harris & Sons Tree Specialists' strengths in various areas. Clients frequently commend the company for their efficiency, noting that jobs are often completed in a timely manner, sometimes taking less than an hour. Cost-effectiveness is another recurrent theme, with numerous reviewers mentioning that the prices were reasonable or lower than competitors'. Professionalism is also a common thread; customers describe the staff as friendly, helpful, and professional. The quality of work is consistently praised, including thorough post-job cleanups. Furthermore, the company's responsiveness to emergency situations, such as storm damage, and their ability to provide estimates and services promptly are considered valuable attributes. Overall, the customers seem to appreciate the wide range of quality wood products offered and the friendly service, and many express a likelihood of recommending the company to others.

Concerns and Threads

On the downside, customers have noted a few areas where Harris & Sons Tree Specialists could improve. A notable concern is communication, particularly regarding the clarification of services to be provided. This was exemplified by a customer who did not receive the wood chips from their trees despite multiple requests. Another issue involved a lead technician's unprofessional demeanor while also failing to inform the customer about the completion of work or the accidental cutting of a fiber optic cable. Such incidents point to a potentially larger issue with service consistency and customer care protocols. While the work quality is usually praised, there have been instances where a customer felt their trees were not trimmed back as much as desired, suggesting a need for clearer discussion on service expectations. These negative experiences, although relatively infrequent, do indicate areas where the company could enhance its customer service experience.

Frequently asked questions about Harris & Sons Tree Specialists

Can I request to keep wood chips after tree services are performed?

While Harris & Sons Tree Specialists typically accommodate such requests, it is important for customers to ensure that these details are clearly agreed upon and documented in the work order to avoid any misunderstandings.

How does Harris & Sons Tree Specialists handle emergency situations, like storm damage?

The company is noted for its prompt response in emergencies, providing quick estimates and timely scheduling of services to address damage caused by storms or other urgent situations.

What should I do if I'm not satisfied with the extent of tree trimming or pruning performed?

If the trimming or pruning does not meet your expectations, it is recommended to communicate your concerns immediately with the service team. For future services, discuss and outline your specific expectations prior to the commencement of work.

Recent customer reviews and testimonials for Harris & Sons Tree Specialists

Harris & Sons Tree Specialists
C Comaneci
1-Star
5 days ago
We wanted the wood chips of our own trees for mulch so I don't have to worry about tree diseases. We asked if it's possible to have wood chips after cutting down and trimming the trees and they said yes. We made sure multiple times that we wanted to keep the wood chips before they come. Nope! We couldn't have the wood chips. They ignored our request. The guy said it was not on the work order. I am so disappointed. I hired different company if I knew I couldn't get the wood chips from this company.
Harris & Sons Tree Specialists
Lana Turner
1-Star
7 years ago
If you are looking for a great company to have your trees cut down I would highly recommend Harris & Sons Tree Specialists. The tree trimmers showed up early and and got right to work and did a great job. Very professional and knew what they were doing. Took less than an hour and half and cleaned up the yard. Also working with Jeremy and the office personnel, they were very friendly and helpful. Everyone was very pleasant and great to work with. Just a note also they were the least expensive company out of 4 estimates that I got. I checked with the BBB and they were listed as no complaints.
Harris & Sons Tree Specialists
Kyle Earle
1-Star
4 months ago
Work was done well and the clean up was excellent. One of my trees wasn't cut back as far as I would have liked. We'll get it cut back shorter next time. The only complaint I have is the lead tech on the job was a bit moody and was complaining about the size of the job. The crew left without letting me know they were finished or even if things were done according my preferences. Also, my fiber optic cable was cut down without being informed about it. Anyway, I only share these things constructively for your use to better your business. I have had you back 2 times to take care of my trees and will continue to use you because your work is done well and in a timely matter. Service: Tree trimming & pruning
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About Harris & Sons Tree Specialists

Tree Services

Harris and sons tree specialist is a licensed bonded and insured tree service that has many years of experience removing and trimming trees at an unbeatable cost. We are family owned and operated and been serving Arizona since 1971.

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