Gousto Reviews

The overall sentiment toward Gousto meal delivery service is notably mixed, as reflected in recent customer reviews. While some users praise the variety and convenience of Gousto’s menu, many express frustrations about declining ingredient quality, poor packaging, and unreliable customer service. Common feedback includes frequent issues with fresh produce, missing or damaged items, and difficulty obtaining satisfactory resolutions from the support team.

Frequent themes across multiple reviewers include ingredient freshness—several mention receiving rotting or subpar vegetables and meats. Complaints regarding excessive plastic packaging and careless packing methods are also recurring. A few positive highlights center on the service fostering cooking skills and offering diverse menu selections, but these positives are often outweighed by negative delivery and support experiences. Customers also reference sudden subscription or meal count changes, contributing to dissatisfaction.

Overall, Gousto holds a reputation for convenience and educational meal kits in the UK, but persistent difficulties with product quality and customer service undermine trust. For some, Gousto’s variety and ease make it worthwhile, but inconsistent experiences and unresolved issues have led several users to cancel subscriptions or search for alternatives.

Gousto provides meal kit delivery services, allowing customers to select recipes online and receive pre-portioned ingredients and recipe cards for home cooking. Operating within the food and grocery sector, Gousto offers an in-person delivery model that serves households across the United Kingdom with weekly subscription options.

The company manages the end-to-end process, from sourcing and packing ingredients to direct home delivery. Customers choose their recipes through an online platform, and orders are fulfilled in centralized facilities, packed, and then distributed using third-party couriers. The service includes a rotating menu selection and varied portion sizes to suit different household needs.