GOTO Group Reviews

The overall sentiment toward GOTO Group’s property consulting services is mixed, as shown by customer reviews describing both highly positive experiences and significant frustrations. Reviewers frequently mention staff members by name, such as Rachael G and Jackie Budd, noting their friendliness, efficiency, and knowledge, which helps to build trust for first-time buyers and repeat clients. However, several reviews detail dissatisfaction with communication, transparency, and aftercare, especially following issues such as reservation fees and survey discrepancies.

Common themes reflect that while many appreciate the ease and speed of booking and the professionalism of individual consultants, inconsistencies are reported in backend administration and follow-up. Positive feedback highlights team members’ approachable and helpful attitude, as well as fast, accurate communication. Negative experiences involve poor handling of concerns, perceived cold-calling, and unaddressed complaints about survey results or refund refusals.

Based on reviewer feedback, GOTO Group has earned a reputation for strong interpersonal service by certain staff but suffers from lapses in organizational reliability and communication. In the property services sector, these mixed outcomes suggest GOTO Group is a dependable choice for some, especially when dealing with recognized staff, but prospective clients in the UK should be aware of recurring concerns over issue resolution and clarity of information.

GOTO Group operates in the property consulting sector, specializing in connecting clients with solicitors, providing home surveyor services, and facilitating property reservations or purchases. The company works as an intermediary, assisting clients in navigating various aspects of property transactions through direct advice and support.

The company coordinates appointments, collects reservation fees, and partners with consultants, surveyors, and administrative staff to deliver its services. Communication is conducted primarily through calls and emails, and its processes involve guiding clients from quotation through to completed arrangements with third-party professionals and service providers.