Overall sentiment toward GoodRx is mixed, with most reviewers expressing significant frustration regarding inaccurate pricing, customer service challenges, and problems with the GoodRx Care telehealth service. While a few customers share positive cost-saving stories, many cite discrepancies between advertised and actual prices, unresolved billing issues, or difficulties obtaining promised promotions. Isolated positive remarks focus on the savings at pharmacy counters, but these are outweighed by recurring system flaws.
Frequent themes include dissatisfaction with price transparency, lack of effective customer support, and telehealth processes that do not meet user expectations. Complaints often mention misleading pricing on prescriptions, long wait times for issue resolution, and situations where users act as intermediaries between different company departments. Technical and operational disconnects in both digital and in-person services appear often, especially in the telehealth context.
Based on these reviews, GoodRx’s reputation is characterized by inconsistency—while some users achieve meaningful savings, persistent operational issues and customer support failures undermine customer trust. In locations such as Santa Monica, some individuals reference initial intentions to save, but frustrations dominate. Overall, GoodRx is viewed as a potentially valuable resource hampered by reliability and service quality concerns.
Frequent themes include dissatisfaction with price transparency, lack of effective customer support, and telehealth processes that do not meet user expectations. Complaints often mention misleading pricing on prescriptions, long wait times for issue resolution, and situations where users act as intermediaries between different company departments. Technical and operational disconnects in both digital and in-person services appear often, especially in the telehealth context.
Based on these reviews, GoodRx’s reputation is characterized by inconsistency—while some users achieve meaningful savings, persistent operational issues and customer support failures undermine customer trust. In locations such as Santa Monica, some individuals reference initial intentions to save, but frustrations dominate. Overall, GoodRx is viewed as a potentially valuable resource hampered by reliability and service quality concerns.
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