Garage Masters, Inc. Reviews Summary

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Garage Door Companies | San Francisco, CA

1020 Irving St, San Francisco, CA 94122, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Garage Masters, Inc.?

As of Apr 29, 2024, 20 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Garage Masters, Inc.'s publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Garage Masters is worth every penny!

very reasonable and worth every penny!

provide helpful recommendations

fair and reasonable feedback and pricing

Hands down the best

Excellent service and fairly priced for all the work that was done.

By far one of the best service I've ever experienced!

Very professional and efficient.

scammers charged me

The minimum pricing should have been mentioned up front

About this report

This report was produced by Trustguide on Apr 29, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 29, 2024
Last updated
April 29, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Garage Masters, Inc.'s customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
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Garage Masters, Inc.

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Garage Masters, Inc.'s customer reviews analysis

Garage Masters generally sustains a strong reputation characterized by efficient service and professional conduct. A recurrent theme across the feedback is the company’s responsiveness and ability to address urgent repair needs, even during holidays or after typical business hours. Their technicians are described as knowledgeable, professional, and courteous, often resolving issues promptly with satisfactory outcomes. While there is consensus on the quality of the technical service and fair pricing, a few customers have expressed concerns over clear communication regarding service charges and dissatisfaction with customer service, specifically in situations involving disputes and resolution processes.

Positive Feedback

Customers have highlighted several positive aspects of Garage Masters' services. Firstly, the company's prompt response to service requests is frequently commended, with specific praise for their ability to dispatch technicians quickly in emergencies. Their team's professionalism, preparedness, and courteous attitude have made positive impressions, leading to recommendations by many customers. Additionally, consistent, long-term maintenance support and thorough work by the technicians, including proactive advice for future upkeep, are also appreciated. Fair and reasonable pricing structures, particularly in scenarios involving extensive repairs or emergency services, are also areas where positive feedback has been notable.

Concerns and Threads

Addressing the negative aspects, there are concerns over the company's transparency in communicating service fees. Some customers felt blindsided by minimum service charges not disclosed during the scheduling of appointments. Moreover, an incident involving potentially unscrupulous behavior, such as overcharging a vulnerable customer and alleged dishonesty by the staff, significantly undermines trust. Further, issues with punctuality, as reflected in a mixed experience where a technician showed up a day early, may suggest coordination improvements are required. These negatives, particularly the serious allegation of unethical behavior, may raise caution among prospective customers when considering Garage Masters for service.

Frequently asked questions about Garage Masters, Inc.

How quickly can Garage Masters dispatch a technician in case of an emergency?

Garage Masters is known for their quick response times, including providing service during holidays and after hours for urgent repair needs.

Do they provide transparent pricing information before service is rendered?

While many customers find their pricing reasonable, some feedback indicates that Garage Masters could improve transparency regarding service charges and minimum fees before scheduling appointments.

Does Garage Masters offer guarantees or refunds in case of service issues?

The reviews suggest that while Garage Masters generally provides satisfactory service, any guarantees or refund policies in case of service issues are not clear from the customer feedback provided. We recommend contacting the company directly for specific policies on guarantees or refunds.

Recent customer reviews and testimonials for Garage Masters, Inc.

Garage Masters, Inc.
Y.K. Enterprises, LLC
5-Star
a month ago
Susan is always quick to respond. Even on President's holiday, Garage Masters dispatched a technician to repair broken garage door hardware at a 12-unit apartment building. Many tenants did not have to wait long to be able to get their vehicles in and out of garage. I am so grateful to the knowledgeable tech, the entire team's professionalism, and excellent service! Garage Masters is worth every penny! Thank you!
Garage Masters, Inc.
KJ NickMeg, LLC
5-Star
2 months ago
Garage Master Inc. is truly a garage door specialist. I manage a 12-unit apartment building in the Inner Sunset of San Francisco and the garage door is heavily used. Even on a President's holiday, Garage Master took my service request & sent a technician immediately. He was very professional, knowledgeable, courteous, and came prepared to repair the major damage. The tenants were able to get their cars in and out in no time. Garage Master Inc. pricing is very reasonable and worth every penny! I am very grateful to Garage Master, and I highly recommend them for all your garage door needs!
Garage Masters, Inc.
Ryan Cromwell
5-Star
6 days ago
We’ve had Garage Master Inc perform tune-ups on our garage doors and have had very positive experiences with their team. They show up on time, work efficiently, and also provide helpful recommendations on how to keep the doors operating well in between tune-ups. Thanks Garage Master Inc!
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
20
reviews
Excellent
Good
Average
Fair
Poor
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About Garage Masters, Inc.

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