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As of Apr 29, 2024, 20 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Garage Masters, Inc.'s customer reviews analysis

Garage Masters generally sustains a strong reputation characterized by efficient service and professional conduct. A recurrent theme across the feedback is the company’s responsiveness and ability to address urgent repair needs, even during holidays or after typical business hours. Their technicians are described as knowledgeable, professional, and courteous, often resolving issues promptly with satisfactory outcomes. While there is consensus on the quality of the technical service and fair pricing, a few customers have expressed concerns over clear communication regarding service charges and dissatisfaction with customer service, specifically in situations involving disputes and resolution processes.

Positive Feedback

Customers have highlighted several positive aspects of Garage Masters' services. Firstly, the company's prompt response to service requests is frequently commended, with specific praise for their ability to dispatch technicians quickly in emergencies. Their team's professionalism, preparedness, and courteous attitude have made positive impressions, leading to recommendations by many customers. Additionally, consistent, long-term maintenance support and thorough work by the technicians, including proactive advice for future upkeep, are also appreciated. Fair and reasonable pricing structures, particularly in scenarios involving extensive repairs or emergency services, are also areas where positive feedback has been notable.

Concerns and Threads

Addressing the negative aspects, there are concerns over the company's transparency in communicating service fees. Some customers felt blindsided by minimum service charges not disclosed during the scheduling of appointments. Moreover, an incident involving potentially unscrupulous behavior, such as overcharging a vulnerable customer and alleged dishonesty by the staff, significantly undermines trust. Further, issues with punctuality, as reflected in a mixed experience where a technician showed up a day early, may suggest coordination improvements are required. These negatives, particularly the serious allegation of unethical behavior, may raise caution among prospective customers when considering Garage Masters for service.

Frequently asked questions about Garage Masters, Inc.

How quickly can Garage Masters dispatch a technician in case of an emergency?

Garage Masters is known for their quick response times, including providing service during holidays and after hours for urgent repair needs.

Do they provide transparent pricing information before service is rendered?

While many customers find their pricing reasonable, some feedback indicates that Garage Masters could improve transparency regarding service charges and minimum fees before scheduling appointments.

Does Garage Masters offer guarantees or refunds in case of service issues?

The reviews suggest that while Garage Masters generally provides satisfactory service, any guarantees or refund policies in case of service issues are not clear from the customer feedback provided. We recommend contacting the company directly for specific policies on guarantees or refunds.

Recent customer reviews and testimonials for Garage Masters, Inc.

Y.K. Enterprises, LLC

5-Star

a month ago

Susan is always quick to respond. Even on President's holiday, Garage Masters dispatched a technician to repair broken garage door hardware at a 12-unit apartment building. Many tenants did not have to wait long to be able to get their vehicles in and out of garage. I am so grateful to the knowledgeable tech, the entire team's professionalism, and excellent service! Garage Masters is worth every penny! Thank you!

KJ NickMeg, LLC

5-Star

2 months ago

Garage Master Inc. is truly a garage door specialist. I manage a 12-unit apartment building in the Inner Sunset of San Francisco and the garage door is heavily used. Even on a President's holiday, Garage Master took my service request & sent a technician immediately. He was very professional, knowledgeable, courteous, and came prepared to repair the major damage. The tenants were able to get their cars in and out in no time. Garage Master Inc. pricing is very reasonable and worth every penny! I am very grateful to Garage Master, and I highly recommend them for all your garage door needs!

Ryan Cromwell

5-Star

6 days ago

We’ve had Garage Master Inc perform tune-ups on our garage doors and have had very positive experiences with their team. They show up on time, work efficiently, and also provide helpful recommendations on how to keep the doors operating well in between tune-ups. Thanks Garage Master Inc!

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Garage Masters, Inc. Reviews Summary

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Featured review

Garage Masters, Inc.'s customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Garage Masters, Inc.

How quickly can Garage Masters dispatch a technician in case of an emergency?

Do they provide transparent pricing information before service is rendered?

Does Garage Masters offer guarantees or refunds in case of service issues?

Recent customer reviews and testimonials for Garage Masters, Inc.

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About Garage Masters, Inc.

Garage Masters, Inc. Reviews Summary

Featured review

Garage Masters, Inc.'s customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Garage Masters, Inc.

How quickly can Garage Masters dispatch a technician in case of an emergency?

Do they provide transparent pricing information before service is rendered?

Does Garage Masters offer guarantees or refunds in case of service issues?

Recent customer reviews and testimonials for Garage Masters, Inc.

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