London Door Company Reviews

The overall sentiment towards London Door Company is notably mixed based on recent customer reviews. Many reviewers praise staff members—especially Amanda Johnson—for their expertise, ongoing communication, and guidance during selection. Installation teams are often described as professional and courteous, and some customers mention the positive impact on their homes’ appearance. However, there is also significant criticism regarding after-sales customer service, installation quality, and follow-up, with some customers expressing disappointment over communication delays and unresolved issues.

Common feedback includes high satisfaction with the design consultation and sales process, where team members provide tailored advice and regular updates. On the operational side, positive remarks frequently cite smooth scheduling, attention to product fit, and detailed post-installation finishing. Meanwhile, recurring themes in negative reviews highlight workmanship flaws, delays in issue resolution, and lack of responsiveness from customer service—especially when addressing reported installation defects or paintwork problems.

Overall, London Door Company maintains a reputation for strong design expertise and friendly sales engagement in London, but concerns remain about consistency in installation and post-sale service. The pattern of both highly satisfied and seriously dissatisfied customers suggests a polarized experience, which prospective clients in London should weigh when evaluating this supplier.

London Door Company specializes in the design, manufacture, and installation of custom doors, primarily serving residential clients in London. Their core business involves providing tailored front door solutions that complement the period and style of individual properties. Services are delivered through in-person consultations and professional installation teams.

The company operates by offering design consultations to advise customers on appropriate products, followed by structured quoting, manufacture, scheduled installation, and optional post-fitting finishing. Their workflow is managed by dedicated teams who oversee each project from selection to final painting and cleanup, aiming to ensure cohesive project delivery.