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Gallery Furniture
Gallery Furniture

Gallery Furniture Reviews Summary

Furniture Shops | Houston, TX

What do customers say about Gallery Furniture?

As of Mar 31, 2024, 26609 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 31, 2024
Last updated
March 31, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
26609
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Gallery Furniture's customer reviews analysis

Gallery Furniture enjoys a robust reputational standing based upon recent customer reviews. Patrons overwhelmingly praise the personalized service and knowledge of sales associates such as Tyler—who is noted for his patience and expertise—and Jimmy, credited for assisting with custom orders and timely delivery. Staff members like Mike, Roy, Nathan, and Dean receive commendation for their professionalism during the seamless delivery process. The recurring theme across reviews is the emphasis on customer-centric service, including same-day delivery and meticulous installation. The store's extensive selection is also a highlighted benefit, supporting claims of a hassle-free shopping experience. Moreover, the presence and direct involvement of 'Mattress Mack', the owner, in the sales process and post-purchase follow-ups reinforces the company's commitment to a high service standard. Complaints are few and appear to be efficiently addressed by the company, as demonstrated in an instance where 'Mattress Mack' himself quickly resolved an issue.

Positive Feedback

Customer reviews for Gallery Furniture consistently showcase the company's ability to provide a high-quality shopping experience. Key positive aspects highlighted by customers include attentive and non-pressuring service from sales associates, offering a comfortable shopping environment. The expertise of the store's staff, along with their enthusiasm and genuine care in helping customers, also stands out. Customers appreciate the vast selection of products, finding items that meet their specific needs or personalizing orders with ease. The delivery service receives particular praise for its speed, professionalism, and additional services like setting up furniture and removing old items. Gallery Furniture's same-day delivery promise is a significant advantage, enhancing customer satisfaction. The direct engagement by the owner, 'Mattress Mack', adds a personal touch, further solidifying the company's customer-first ethos.

Concerns and Threads

While the majority of feedback is positive, a few mixed experiences highlight areas for improvement. One customer encountered an issue with receiving the wrong media piece, which reflects potential shortcomings in order management or inventory control. Although the issue was swiftly addressed by 'Mattress Mack', cases like this could impact customer trust. Moreover, while the company's promotional offers, like refunds linked to sports outcomes, are positively received, they could potentially overshadow the core value proposition if not managed carefully. However, these negatives are scarce and predominantly mitigated by the quick and effective response from the company, suggesting an agile customer service approach that prioritizes remediation of customer issues.

Frequently asked questions about Gallery Furniture

Does Gallery Furniture offer delivery services for purchased items?

Yes, Gallery Furniture is known for providing free same-day delivery service for their furniture items, as emphasized in numerous customer testimonials.

Can I customize my furniture orders at Gallery Furniture?

Yes, customers have reported successful experiences in placing custom orders through Gallery Furniture, indicating that the store accommodates personalization requests.

What type of post-purchase customer support can I expect from Gallery Furniture?

Gallery Furniture has a reputation for strong post-purchase support, including direct follow-ups from the owner—'Mattress Mack'—to ensure customer satisfaction with the products and services.

Recent customer reviews and testimonials for Gallery Furniture

Gallery Furniture
Roberta Fields Luedke
5-Star
a week ago
Tyler really is a Superman! He did a great job helping us find the right pieces of furniture for our house. We are in the process of creating more space in our home so we can accommodate a wheelchair. From beginning to end of our transaction he was patient, courteous and very knowledgeable. When we come back to Gallery again we will certainly ask for him! The delivery was seamless and very low stress. Mike and Roy did an excellent job, moving other furniture out of the way and helping us get new rugs down as well. We won’t buy furniture anywhere but Gallery Furniture!
Gallery Furniture
Araceli Diaz
5-Star
4 months ago
I will always highly recommend Jimmy at Gallery Furniture. He was so helpful and kind to work with. They didn’t have what I was looking for in the showroom but he helped us put in a custom order of exactly what we wanted & we were blown away when we received our living room set in less time than we expected. They are so beautiful, sturdy and comfortable. We are so happy. This is my second time purchasing furniture at Gallery Furniture and will never go anywhere else. Thank you Mattress Mack & Jimmy!
Gallery Furniture
Catherine Sundy, BSN, AHA
5-Star
a week ago
The service is friendly and excellent. I was very pleased with Tyler Superman and Chicago Joe; both are very knowledgeable and have no sales pressure. The variety in Gallery Furniture is endless. If you can’t find it at Gallery Furniture, it doesn’t exist! They were delivered the same day and on time! Nathan and Dean are very professional; they set up, cleaned up, and took my old stuff out in under 40 minutes! We had a very restful sleep on these new king-split beds. Thank you, Gallery Furniture!
Read all reviews

About Gallery Furniture

Furniture Shops
Gallery Furniture is a Houston based, family owned furniture chain of 3 Houston area showrooms. The owner, Jim "Mattress Mack" McIngvale, is a well known public figure in Houston. Most recently Mattress Mack became known worldwide for aiding in rescue and opening his showroom doors to flood victims during Hurricane Harvey. Gallery Furniture and Mattress Mack continue to contribute to the Houston community, collaborating with Big Brothers Big Sisters, USO, ACE Scholarships, and more. Mattress Mack's most popular phrase is "SAVE YOU MONEY" and he takes pride in Gallery Furniture's professional same day delivery.
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