The overall sentiment toward FTD’s flower delivery service is strongly negative among customers, with repeated frustrations over wilted, dead, or incorrect flowers upon delivery. Reviewers consistently note missed delivery windows—particularly on important dates such as Valentine’s Day and anniversaries—and describe poor condition of the products, such as frozen plants and bouquets much smaller or different than pictured online. While a few cases mention partial refunds or replacement efforts, dissatisfaction with compensation and customer service abounds.
Major recurring themes are quality issues, with flowers arriving late, damaged, or different from what was ordered; logistical failures involving couriers or shipping distance; and difficulty obtaining satisfactory resolutions through customer support. Most reviewers mention feeling let down during meaningful occasions, and several contrast FTD unfavorably with local florists or other services, citing poor value and misleading product images.
Overall, FTD’s reputation in the context of flower delivery across the United States is poor based on recent reviews. Customers highlight unreliable fulfillment, inconsistent product quality, and limited responsiveness to complaints, regularly urging others to consider local alternatives instead. Refunds or replacements seldom offset the disappointment, supporting a reputation for subpar service and unmet expectations.
Major recurring themes are quality issues, with flowers arriving late, damaged, or different from what was ordered; logistical failures involving couriers or shipping distance; and difficulty obtaining satisfactory resolutions through customer support. Most reviewers mention feeling let down during meaningful occasions, and several contrast FTD unfavorably with local florists or other services, citing poor value and misleading product images.
Overall, FTD’s reputation in the context of flower delivery across the United States is poor based on recent reviews. Customers highlight unreliable fulfillment, inconsistent product quality, and limited responsiveness to complaints, regularly urging others to consider local alternatives instead. Refunds or replacements seldom offset the disappointment, supporting a reputation for subpar service and unmet expectations.
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