The overall sentiment toward Frontier internet service is heavily negative based on recent customer reviews, with only isolated instances of positive feedback. Reviewers consistently note serious concerns about customer service, including difficulties with scheduling, communication breakdowns, and protracted resolution times. While a few highlight effective technicians and reliable connection, complaints regarding missed appointments, price increases, long hold times, and cumbersome cancellation processes dominate perceptions. Most feedback is focused on gaps in support and billing clarity.
Common themes include frustration over repeated technician no-shows, unclear or delayed credits, trouble reaching human support, and dissatisfaction with loyalty and billing procedures. Operational reliability is questioned due to inconsistent service delivery, with particular emphasis on issues during equipment replacement, cancellation, and service relocation. Customers across multiple regions mentioned both technical and administrative failures, while a small number of reviews gave credit to individual staff for punctuality and professionalism.
Overall, Frontier’s reputation as an internet service provider is characterized by widespread dissatisfaction with its customer service and account management processes. Despite sporadic praise for technicians and internet speed, trust is undermined by negative customer experiences, particularly in support and procedural handling. The majority viewpoint positions Frontier as a provider facing significant service-related challenges, influencing customer retention and regional reputation.
Common themes include frustration over repeated technician no-shows, unclear or delayed credits, trouble reaching human support, and dissatisfaction with loyalty and billing procedures. Operational reliability is questioned due to inconsistent service delivery, with particular emphasis on issues during equipment replacement, cancellation, and service relocation. Customers across multiple regions mentioned both technical and administrative failures, while a small number of reviews gave credit to individual staff for punctuality and professionalism.
Overall, Frontier’s reputation as an internet service provider is characterized by widespread dissatisfaction with its customer service and account management processes. Despite sporadic praise for technicians and internet speed, trust is undermined by negative customer experiences, particularly in support and procedural handling. The majority viewpoint positions Frontier as a provider facing significant service-related challenges, influencing customer retention and regional reputation.
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