Turn your 5-Star reviews into powerful social proof
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.

Franklin Corporation Reviews

Rated 3.6 based on 146 Reviews

600 Franklin Dr, Houston, MS 38851, United States

Online Stores | US

Published on
January 18, 2024
Last updated
March 13, 2024

Reviews Summary

Reviews for Franklin Corporation offer a mixed outlook on the company's reputation and customer experience. Several customers express displeasure with the durability and quality of Franklin Corporation's products, citing issues such as quickly deteriorating cushions, peeling materials, and compressed cushion loft within a short time-frame. Notably, unreliability in product quality seems to be a significant detractor from the company's reputation, with complaints about unmet durability expectations despite relatively high price points. Conversely, positive experiences focus largely on exceptional customer service, notably from representatives named Shelby and Sarah, who provided personalized assistance, replacement parts, and commendable solutions, including for items out of warranty. This polarized feedback illustrates a discrepancy between product longevity and customer service satisfaction, which could suggest an area for Franklin Corporation to address in terms of product consistency and warranty coverage.

Read more

What Customers Are Saying About Franklin Corporation?

Trustguide uses AI to extract key phrases from reviews about Franklin Corporation and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Franklin Corporation's customers had a positive experience.

Positive
Neutral
Negative

Franklin Corporation Ratings

1

As of Based on 146 revies as of Jan 18, 2024

Franklin Corporation Score

As of Based on 146 revies as of Jan 18, 2024

Got a busrning question about Franklin Corporation?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Mar 13, 2024, 146 customers have reviewed this business and rated it 3.6 Star out of 5. Trustguide conducted an in-depth analysis of Franklin Corporation's publicly available reviews View source

Heather Hanshaw rated Franklin Corporation 1 stars
a month ago
Very disappointed in the quality of the recliner we purchased. It has been less than a year and already falling apart. This is different than normal wear and tear- obviously a manufacturing defect or quality issue. When I contacted the Franklin Service line with receipt and pictures was told it was a glue issue and would not be covered. We wanted to support a US company and a quality product but this one seems to be lacking. Would not recommend and will not be purchasing this brand in the future.
Kelly Schlegel rated Franklin Corporation 1 stars
3 months ago
Purchased what I thought was a beautiful sofa, 9 months later sofa cushions flat. Waited over a year for replacement cushions. Material of horrible quality. Will never purchase Franklin furniture again.
Beth Stanfield rated Franklin Corporation 1 stars
3 months ago
I had a great experience with Franklin Furniture Corporation. 10 years ago we bought a living room set. It was the best furniture that we ever owned. We have pets and although they would get on the furniture, the fabric was never scratched or torn. We eventually moved this set to a cabin on our property. When we moved to our new home, we were unable to get this furniture, due to COVID delays. We ended up buying an expensive set from a high-end furniture store near us. The quality was awful. The fabric stretched out and the seams started to pull apart. We have decided to replace this set. I was able to find the manufacturer information under the original couch. I contacted Franklin Corporation and was put in touch with Shelby. She was the BEST. She found our original purchase information and was able to identify the style/fabric on the furniture. Shelby then put me in touch with a local distributor. The customer service that she provided was awesome. She even offered to send me fabric swatches, in case we wanted to choose a different covering. Franklin Corporation provides a quality product and great customer service.

Frequently Asked Questions About Franklin Corporation

What kind of warranty does Franklin Corporation offer on their furniture?

Franklin Corporation's warranty details may vary by product, and as noted by some customers, there have been instances where warranty coverage did not meet their expectations, especially regarding issues like flattened cushions or material peeling. It's advisable for prospective customers to inquire specifically about warranty coverage for structural defects and material durability before purchasing.

How is Franklin Corporation's customer service responsiveness to issues?

Customer reviews paint a positive picture of Franklin Corporation's customer service, highlighting the helpfulness of service agents in providing thorough and caring support. However, consumer experiences may vary, and while some have received exceptional assistance, others have reported a lack of response to concerns or warranty claims.

Are Franklin Corporation's products durable and suitable for homes with pets or children?

The reviews indicate mixed feedback regarding the durability of Franklin Corporation's furniture. While some customers have expressed satisfaction with the comfort and pet-friendly fabric of the furniture, others have experienced significant wear within a relatively short period. It's recommended that buyers consider these varying experiences and evaluate the materials and construction of each product in relation to their individual needs.

About Franklin Corporation

Online Stores

Franklin Corporation was established in 1970 in Houston, MS. We specialize in manufacturing quality motion, stationary, recliners, and lift chairs.

Expand

How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.

How was your experience with Franklin Corporation?

People also checked

YourParkingSpace

Rated 5 stars

Whatnot

Rated 1 stars

TOWER London

Rated 5 stars

The Range

Rated 5 stars

Stanley Steemer

Rated 1 stars

Peoplewhiz

Rated 1 stars

OptiContacts.com

Rated 5 stars

Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.