Reviews for Franklin Corporation offer a mixed outlook on the company's reputation and customer experience. Several customers express displeasure with the durability and quality of Franklin Corporation's products, citing issues such as quickly deteriorating cushions, peeling materials, and compressed cushion loft within a short time-frame. Notably, unreliability in product quality seems to be a significant detractor from the company's reputation, with complaints about unmet durability expectations despite relatively high price points. Conversely, positive experiences focus largely on exceptional customer service, notably from representatives named Shelby and Sarah, who provided personalized assistance, replacement parts, and commendable solutions, including for items out of warranty. This polarized feedback illustrates a discrepancy between product longevity and customer service satisfaction, which could suggest an area for Franklin Corporation to address in terms of product consistency and warranty coverage.
Franklin Corporation Reviews
Rated 3.6 based on 146 Reviews
600 Franklin Dr, Houston, MS 38851, United States
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