Frank Gay Services receives mixed feedback for its air conditioning repair services. Positive reviews often highlight technicians by name, such as Carlos, Alexis, Brendan, Javier, and Jesus, noting their professionalism, technical knowledge, and willingness to go above and beyond, even in difficult circumstances or extended hours. Some customers appreciate prompt responses and thorough explanations. However, strong criticisms include communication breakdowns, management issues, supply delays, and projects that overrun with little accountability, leaving customers without AC and creating inconvenience.
Common themes across reviews point to a clear divide: the technical staff and field technicians are seen as conscientious, diligent, and capable, while scheduling, supply chain management, and escalation procedures often fall short of expectations. Customers cite repeated issues with missed timelines, poor manager follow-up, lack of proactive communication, and unresolved or prolonged problems, sometimes resulting in customers resolving issues independently or considering legal action. The negative experiences often mention disruption to home routines, especially during Florida’s hot summers.
Overall, Frank Gay Services stands out in Central Florida for knowledgeable and hardworking technicians, but its reputation is hindered by recurring managerial and organizational problems. While some customers remain loyal and plan to use the company again, others report losing trust due to frustration with process inconsistencies and lack of oversight. The company’s reputation remains polarized between high-quality fieldwork and weak backend support.
Common themes across reviews point to a clear divide: the technical staff and field technicians are seen as conscientious, diligent, and capable, while scheduling, supply chain management, and escalation procedures often fall short of expectations. Customers cite repeated issues with missed timelines, poor manager follow-up, lack of proactive communication, and unresolved or prolonged problems, sometimes resulting in customers resolving issues independently or considering legal action. The negative experiences often mention disruption to home routines, especially during Florida’s hot summers.
Overall, Frank Gay Services stands out in Central Florida for knowledgeable and hardworking technicians, but its reputation is hindered by recurring managerial and organizational problems. While some customers remain loyal and plan to use the company again, others report losing trust due to frustration with process inconsistencies and lack of oversight. The company’s reputation remains polarized between high-quality fieldwork and weak backend support.
Read more
