Frank Gay Residential Services Reviews

Just wanted to write a review about a great crew! It’s our first experience w/Frank Gay Services & so far we’ve been very happy with Carlos who fixed our old, broken 29 year old A/C after it suddenly went on the blink last week! We also signed up that day for a new A/C unite w/Frank Gay! The very next day, the crew showed up promptly & on time to install our new unit. They were very respectful & friendly even to our dog Max. Alexis, their lead, explained what he, Hermivier & Javier would be doing that day which was to remove our 30 year old A/C unit & replace it with a brand new unit. It was a job that should take roughly 5 hours or so, provided there were no issues. They worked quietly & steady & things seemed fine. But then there was an issue. See, our A/C unit was old! And our house was the actual sales unit from which the houses in this community were sold from 30 years ago…so there was unusual upgrades & setups which were made back then. As a result, many of the elements in our home have become out of date, out of stock & very difficult if not impossible to replace. In order to complete the job, the crew needed a specific part which they didn’t usually carry. But the crew didn’t just quit & go home after 5 hours of work. They didn’t leave us in the heat! They reached out to their supervisor, Mr. LaQuann, who was far away & he located the missing part needed, drove far to pick it up & delivered it to my house asap. What should’ve took the crew 5 hours would take them double that time to complete…but they didn’t give up. They made it happen for us & they got the job done well into the evening! LaQuann even brought a bucket of KFC for them & we were delighted to see how he cared for his crew! My husband & I felt so bad for them because we know that their day was long & hot as they continued to work to complete the installation of the new A/C unit. They didn’t complain or tell us they were gonna come back tomorrow to complete the job & for that we were so grateful. My husband is battling cancer & having no A/C really affected him adversely. So when we could feel the cool air begin to flow again that evening, we were overjoyed & truly grateful that this crew didn’t give up but the stood the course & finished the job for us! Around 9pm or so, they were done. Hermivier was the last to leave & when we saw him start to sweep up the area where they were working, my husband told him it wasn’t necessary & that we could finish sweeping. We knew he had a long day & we told him that he could go home but he wouldn’t leave until the job was 100% complete! He swept up the entire area making sure it was spotless. Then he explained how to use the new thermostat before he left for the day! He was clear & thorough w/his instructions of the device! We definitely recommend FRANK GAY Services & have signed up with them for duct cleaning & A/C maintenance so we will be seeing them in the future! This gives us peace of mind moving forward & we are grateful! Please thank your crew for us!!! Great job guys! We are very happy customers! God Bless!