The overall sentiment toward FragranceX’s perfume store services appears mixed, with stronger negative feedback than positive based on recent customer reviews. Several reviewers express dissatisfaction with customer service, particularly regarding refund policies, issue resolution, and unwillingness to assume responsibility for delivery problems. Although a minority of customers note timely deliveries and appreciating rare fragrance availability, criticism about authenticity concerns, restocking fees, and communication issues is common.
Recurring themes include concerns over parcel handling, especially around lost or mishandled deliveries and rigid adherence to courier policies instead of customer protection. Dissatisfaction with the support process, return procedures, and unexpected fees are frequently mentioned. Positive experiences, though less prevalent, highlight prompt order fulfillment and in some instances, customers being able to find hard-to-source fragrances.
Based on reviewer feedback, FragranceX is seen as a perfume store with an uneven reputation: some customers find unique fragrances and fast shipping, but many express frustration with customer service and after-sales support, particularly in relation to order issues in the UK and elsewhere.
Recurring themes include concerns over parcel handling, especially around lost or mishandled deliveries and rigid adherence to courier policies instead of customer protection. Dissatisfaction with the support process, return procedures, and unexpected fees are frequently mentioned. Positive experiences, though less prevalent, highlight prompt order fulfillment and in some instances, customers being able to find hard-to-source fragrances.
Based on reviewer feedback, FragranceX is seen as a perfume store with an uneven reputation: some customers find unique fragrances and fast shipping, but many express frustration with customer service and after-sales support, particularly in relation to order issues in the UK and elsewhere.
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