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Flower Station Limited. Reviews

Rated 3.9 based on 1179 Reviews

55 Park Rd, London NW1 6XU

Florists | London

Published on
January 10, 2024
Last updated
March 13, 2024

Reviews Summary

The reviews for Flower Station present a mixed picture of the company's reputation and customer experience. Positive experiences commend the service provided by their staff, particularly highlighting florists by the names of Julita, Alex, Sergiu, Ruslan, Margarita, and Mayssam, who have been praised for their exceptional service, friendliness, and the quality of their flower arrangements. These favorable reviews mention the freshness of the flowers, the talent of the florists, and the overall pleasing aesthetics of the bouquets, contributing to a reputation of reliability and artistic skillfulness. On the other hand, a notable portion of the feedback addresses negative experiences, predominantly concerning the quality of the delivered flowers, which were reported to be partially dead or entirely unsatisfactory upon arrival. Customer service response to these issues seems inconsistent, with some customers feeling adequately compensated and others dissatisfied with the resolution offered. Recurring themes in the negative reviews include discrepancies between website images and delivered products, delivery issues, and inadequate after-sales support, casting a shadow on the brand's overall image.

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What Customers Are Saying About Flower Station Limited.?

Trustguide uses AI to extract key phrases from reviews about Flower Station Limited. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Flower Station Limited.'s customers had a positive experience.

Positive
Neutral
Negative

Flower Station Limited. Ratings

5

As of Based on 1179 revies as of Jan 10, 2024

Flower Station Limited. Score

As of Based on 1179 revies as of Jan 10, 2024

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Customer Reviews

As of Mar 13, 2024, 1179 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Flower Station Limited.'s publicly available reviews View source

Ivan Zharikov rated Flower Station Limited. 5 stars
2 weeks ago
I recently experienced Florew Station's amazing service – from their outstanding customer care to the freshness of their flowers, all at a reasonable price. A heartfelt thank you to the talented florist, Julita, for crafting a truly remarkable arrangement. Highly recommend this floral gem! 👌
A D rated Flower Station Limited. 5 stars
3 weeks ago
Just wanted to say a huge thank you to Alex for the most beautiful bouquet. My train journey with this bouquet was interesting to say the least, never got so many compliments, totally made my day. Would definitely recommend Alex & Flower Station
Agata Narloch rated Flower Station Limited. 5 stars
3 weeks ago
I'm confused what opinion to give. I ordered flowers for my friend for her birthday. The flowers I ordered were left by the supplier on the street. The flowers were stolen. The supplier did not even try to contact the recipient by phone. I received a refund for the bouquet I ordered. I also received offers that the flowers would be delivered at a different time. However, the birthday was the day the flowers were supposed to be delivered. Instead of a wonderful surprise, there was disappointment and anger. 3 stars because the money has been returned 👍, but I can't give more because I think that the flowers should be hand-delivered and not left on the street under the door. Will I use the company again? Unfortunately, no, will I recommend it? Also no

Frequently Asked Questions About Flower Station Limited.

Can I trust the images on the Flower Station website to accurately represent what will be delivered?

While many customers have been satisfied with their purchases, some reviews indicate discrepancies between the website images and the delivered bouquets. It is advised to contact Flower Station directly if you have specific concerns about this before placing an order.

How does Flower Station handle situations where delivered flowers do not meet customer expectations?

Flower Station has offered refunds and arranged for re-deliveries in some cases. However, customer satisfaction with these resolutions appears to be mixed based on the reviews. Their approach to service recovery may vary, so it could be beneficial to discuss potential issues and resolutions with them in advance.

What is Flower Station's policy for same-day deliveries in London?

While Flower Station advertises same-day deliveries in London, there have been instances of confusion regarding this service, especially on the outskirts of London. It is recommended to confirm with Flower Station about their same-day delivery capabilities for your specific area in London before ordering.

About Flower Station Limited.

Florists

24-hour florist offering a huge selection of freshly cut flowers, vibrant bouquets and delectable gifts, we've got something for everyone. Whether you're after a spur-of-the-moment self-indulgence or an anniversary arrangement, flowers for a dinner party or surprise gift for that special someone, our team of florists will help you find exactly what you're looking for. And with same day flower delivery in London and nationwide next day shipping, amazing flowers are only a click away!

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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