Floor Direct Ltd. presents a juxtapose of experiences, generating a mixed reputation in the market. Reviews reveal that the company has demonstrated instances of high-quality workmanship, particularly in flooring installation, and has received commendation for their range of products and knowledgeable staff. Customers have particularly appreciated the responsive and accommodating nature of the service, reflecting a strong emphasis on customer satisfaction in scenarios where projects are well-suited to the company's capabilities. However, an undercurrent of dissatisfaction is evident in some feedback, critiquing the company's handling of larger and more complex jobs such as re-wiring and plumbing, as well as issues with customer service, including aggressive encounters and poor follow-up on inquiries and delivery commitments. While some customers herald the professionalism and timeliness of their services, these negative aspects could potentially overshadow their positive reputation if not addressed.
A positive aspect that consistently emerges from customer feedback is Floor Direct Ltd.'s quality of installation services, with multiple reviews pointing out the excellence of the finished work. The product range, including hardwood floors, carpets, and vinyl floors, is also appreciated, with the company's offerings aligning well with customer needs. They are noted for providing valuable advice and guidance, suggesting a well-informed staff that is adept at helping customers make suitable choices for their properties. Expediency is another commendatory trend; the company has been flexible in scheduling, even accommodating last-minute requests to meet customer timelines. The professionalism of the fitters and their attention to detail in respecting customer properties, particularly freshly painted homes, demonstrates a conscientious approach to their work.
Despite the positive attributes, Floor Direct Ltd. faces notable criticism that poses a concern for potential customers. There are instances of customer service falling short, particularly regarding delivery commitments, with reports of unresponsiveness to inquiries and failure to adhere to promised delivery schedules. The professionalism of some staff members has been questioned, marked by unsettling interactions and obstructive behavior that undermines trust. Moreover, the company has shown limitations when handling complex projects outside of their core expertise, leading to unsatisfactory outcomes in plumbing and electrical work. These negative experiences suggest that while Floor Direct Ltd. may excel in specific areas, they may struggle with consistency across all aspects of their service offerings.
Customers of Floor Direct Ltd. often cite the quality of installation and the professionalism of the fitters as standout features. The company's ability to provide rapid quotes and accommodate tight schedules are also noted as significant positives contributing to a satisfactory customer experience.
Some reviews suggest that Floor Direct Ltd. may face challenges when managing larger, more complex renovations, particularly those involving tasks outside their core flooring competence, such as re-wiring or plumbing. Prospective customers looking for extensive renovation services may want to discuss project specifics and expertise in-depth prior to engagement.
If you require assistance or encounter issues with Floor Direct Ltd.'s service, it is recommended to contact them promptly. While some reviews mention unresponsiveness, it is advisable to persist with calls, emails, or chat messages to seek resolution. Additionally, outlining your expectations for communication clearly at the onset of service could preempt these concerns.
Floor Direct Ltd. is an independent local company delivering high-quality service and flooring in Islington and surrounding areas.With 19 years of experience in the flooring industry, we've got a great understanding of our client's needs and are able to offer them ready or custom-made solutions for their flooring dreams.We have over 1000 samples of our flooring so we're sure you'll find something you love!For wood flooring, vinyl flooring, and carpets in Islington, get in touch today!
