Floor Direct

Floor Direct Reviews Summary

Flooring Contractors | London

What do customers say about Floor Direct?

As of Jan 16, 2024, 92 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 16, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Floor Direct's customer reviews analysis

Floor Direct Ltd. presents a juxtapose of experiences, generating a mixed reputation in the market. Reviews reveal that the company has demonstrated instances of high-quality workmanship, particularly in flooring installation, and has received commendation for their range of products and knowledgeable staff. Customers have particularly appreciated the responsive and accommodating nature of the service, reflecting a strong emphasis on customer satisfaction in scenarios where projects are well-suited to the company's capabilities. However, an undercurrent of dissatisfaction is evident in some feedback, critiquing the company's handling of larger and more complex jobs such as re-wiring and plumbing, as well as issues with customer service, including aggressive encounters and poor follow-up on inquiries and delivery commitments. While some customers herald the professionalism and timeliness of their services, these negative aspects could potentially overshadow their positive reputation if not addressed.

Positive Feedback

A positive aspect that consistently emerges from customer feedback is Floor Direct Ltd.'s quality of installation services, with multiple reviews pointing out the excellence of the finished work. The product range, including hardwood floors, carpets, and vinyl floors, is also appreciated, with the company's offerings aligning well with customer needs. They are noted for providing valuable advice and guidance, suggesting a well-informed staff that is adept at helping customers make suitable choices for their properties. Expediency is another commendatory trend; the company has been flexible in scheduling, even accommodating last-minute requests to meet customer timelines. The professionalism of the fitters and their attention to detail in respecting customer properties, particularly freshly painted homes, demonstrates a conscientious approach to their work.

Concerns and Threads

Despite the positive attributes, Floor Direct Ltd. faces notable criticism that poses a concern for potential customers. There are instances of customer service falling short, particularly regarding delivery commitments, with reports of unresponsiveness to inquiries and failure to adhere to promised delivery schedules. The professionalism of some staff members has been questioned, marked by unsettling interactions and obstructive behavior that undermines trust. Moreover, the company has shown limitations when handling complex projects outside of their core expertise, leading to unsatisfactory outcomes in plumbing and electrical work. These negative experiences suggest that while Floor Direct Ltd. may excel in specific areas, they may struggle with consistency across all aspects of their service offerings.

Frequently asked questions about Floor Direct

What makes Floor Direct Ltd. stand out in terms of customer experience?

Customers of Floor Direct Ltd. often cite the quality of installation and the professionalism of the fitters as standout features. The company's ability to provide rapid quotes and accommodate tight schedules are also noted as significant positives contributing to a satisfactory customer experience.

Are there any concerns to be aware of before engaging Floor Direct Ltd. for larger renovation projects?

Some reviews suggest that Floor Direct Ltd. may face challenges when managing larger, more complex renovations, particularly those involving tasks outside their core flooring competence, such as re-wiring or plumbing. Prospective customers looking for extensive renovation services may want to discuss project specifics and expertise in-depth prior to engagement.

What should I do if I need assistance or have issues with a service provided by Floor Direct Ltd.?

If you require assistance or encounter issues with Floor Direct Ltd.'s service, it is recommended to contact them promptly. While some reviews mention unresponsiveness, it is advisable to persist with calls, emails, or chat messages to seek resolution. Additionally, outlining your expectations for communication clearly at the onset of service could preempt these concerns.

Recent customer reviews and testimonials for Floor Direct

Floor Direct
M Francis
4 months ago
Reached out to Flooring Direct as we had a rental property which needed re-carpeting. The whole team was a pleasure to work with. From Sam coming out to do the initial measurements, to Terry's advice and guidance as to which carpet would be best for our property which would have high traffic areas and needed to be hard wearing and easy cleaning. They provided a competitive quote and we agreed on a date for the work which we needed a quick turnaround for. The house had just been fully painted and we asked them to be careful with the removal of any old carpet and when putting down the new one to avoid scrapping walls or marking any of the new paint work. They were mindful of this and did a great job fitting the new carpets to a tight deadline. I would highly recommend them for all flooring needs. Great customer service and professional high quality work.
Floor Direct
Paula Tamm
4 weeks ago
I used this company to remove an existing carpet in our apartment & install a new one. Terry was able to do a site visit on very short notice and provided a quote (which was very reasonable compared to quotes I received from other similar companies) very quickly afterwards. The company was also able to provide the chosen carpet & install it very quickly - only 10 days after the initial site visit. The carpet installer did a great job and we are very happy with the end result. The communication with the company was great - everyone was very helpful and responsive throughout. Would not hesitate to hire again.
Floor Direct
7 months ago
Used this company for a complete rewire of sockets and renovation of a bathroom and toilet. Very much regret choosing them. Perhaps they are not used to performing big jobs such as this, and it was outside of their area of expertise. The drainage of the pipes installed is poor, with waste pipes flat rather than sloping downward as needed. They did not connect to mains cold water upstairs but instead used the connection to the tank fed cold water which is at a much lower pressure. The finish of the plugs/re-wiring was poor. It was hard to get them to fix issues once most of the work had been done. We have since got a company with plumbing experience to fix the issues.
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About Floor Direct

Flooring Contractors

Floor Direct Ltd. is an independent local company delivering high-quality service and flooring in Islington and surrounding areas.With 19 years of experience in the flooring industry, we've got a great understanding of our client's needs and are able to offer them ready or custom-made solutions for their flooring dreams.We have over 1000 samples of our flooring so we're sure you'll find something you love!For wood flooring, vinyl flooring, and carpets in Islington, get in touch today!