Customer sentiment toward Flaviar, a subscription-based whiskey and spirits service, is predominantly negative, with reviewers expressing frustration with product quality, shipping practices, and customer support. While some customers appreciated the variety and novelty in their quarterly tasting shipments, many noted inconsistent product value and escalating shipping fees. Repeated complaints about poor communication and slow or unresponsive support feature prominently. Lost shipments, broken items, and unfulfilled orders were specifically cited, and several customers highlighted difficulty in resolving issues even after multiple attempts.
Common themes across the reviews include dissatisfaction with shipping logistics and handling, particularly around the GLS courier service, delayed or missed deliveries, and customer service limited to email with slow or canned responses. A minority of reviews mention that items eventually arrived in good shape or that there was some compensation provided, but these are rare compared to the frequency of negative experiences. Confusion around subscriptions and fulfillment processes was also flagged.
Overall, Flaviar is regarded as inconsistent and unreliable by customers in their whiskey delivery and subscription service, especially in the United States. Persistent shipping difficulties and a lack of proactive issue resolution have eroded trust, leading many to discontinue their subscriptions or seek alternative vendors for specialty spirits.
Common themes across the reviews include dissatisfaction with shipping logistics and handling, particularly around the GLS courier service, delayed or missed deliveries, and customer service limited to email with slow or canned responses. A minority of reviews mention that items eventually arrived in good shape or that there was some compensation provided, but these are rare compared to the frequency of negative experiences. Confusion around subscriptions and fulfillment processes was also flagged.
Overall, Flaviar is regarded as inconsistent and unreliable by customers in their whiskey delivery and subscription service, especially in the United States. Persistent shipping difficulties and a lack of proactive issue resolution have eroded trust, leading many to discontinue their subscriptions or seek alternative vendors for specialty spirits.
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