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First Choice Energy Ltd
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First Choice Energy Ltd Reviews

Rated 4.5 based on 24 Reviews

Industrial Park Roundabout, Dafen, Llanelli SA14 8NA

Air Conditioning Repair Llanelli

First Choice Energy Ltd logo
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Published on
July 1, 2025
Last updated
July 1, 2025
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What Customers Are Saying About First Choice Energy Ltd?

the work is immaculate

prompt professional fitters

fantastic always polite and very helpful

very thorough and experienced

amazing customer service

Quick to response when I reached out

very hard working ,polite and clean

highly professional and led me

friendly and professional

everything was done as agreed

Trustguide extracts key phrases from reviews about First Choice Energy Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of First Choice Energy Ltd's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

First Choice Energy Ltd Ratings

5

As of Based on 24 revies as of Jul 01, 2025

First Choice Energy Ltd Score

90%

As of Based on 24 revies as of Jul 01, 2025

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Customer Reviews

As of Jul 01, 2025, 24 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of First Choice Energy Ltd's publicly available reviews View source

Stuart Griffiths rated First Choice Energy Ltd 5 stars
2 months ago
Superb. I had a Worcester condensing boiler fitted yesterday and the work is immaculate. From the moment I had the phone call for the appointment to do the survey and right up to the the installation yesterday, it was faultless. A BIG thank you to all the team at First Choice Energy, thanks again Stuart Griffiths
Julie BIRCH rated First Choice Energy Ltd 1 stars
5 months ago
Very disappointed with sales people saying they were from First Choice Hemel Hempstead. Offered a free insulation check as they were in our area. Agreed the time they suggested (11.30 to 12)and pointed out that we had a hospital date to attend so had to leave our house. at 12.30.They finally rang ay 12.40 to apologise for being late.and pointing out that they were half an hour away - so much for being in the area! . They made two more calls to try and arrange another date for a check: but naturally we refused so they just hung up on us. THIS IS ONE TO AVOID !
Mark Lloyd rated First Choice Energy Ltd 5 stars
5 months ago
An excellent service with prompt professional fitters , everything was done as agreed on the day and no issues whatsoever , highly recommended.

Reviews Summary

The overall sentiment in customer reviews for First Choice Energy is highly positive, with many clients citing seamless installation experiences and professional conduct. Several reviewers describe the installation process as immaculate, praising the company’s attention to detail from the initial phone call through to job completion. There is, however, one negative account citing punctuality and communication issues around sales appointments.

Common themes in the reviews include professionalism, prompt responses, and helpful staff—Steve and Aaron are mentioned by name multiple times for their friendliness and expertise. Customers frequently spotlight the speed of service, clear communication, and the ability to secure grants or financial support for boiler replacements. The company is recognized for going the extra mile, thorough site inspections, and maintaining cleanliness during and after the work.

Overall, First Choice Energy is regarded as a reliable and reputable provider of boiler and insulation services, particularly in Hemel Hempstead and surrounding regions. The consistent delivery on promises and high levels of client satisfaction establish strong local trust in the company’s operations.
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Frequently Asked Questions About First Choice Energy Ltd

How quickly can First Choice Energy install a new boiler after the initial contact?

Based on customer feedback, installation of a new boiler can often be completed within a week from the first phone call, especially when grant qualification and scheduling proceed smoothly.

Does First Choice Energy assist with government grant eligibility for boilers?

Yes, several reviews mention that First Choice Energy helps customers determine if they qualify for boiler grants. The team guides clients through the process and manages the paperwork for eligible projects.

What measures are taken during installation to ensure cleanliness and minimal disruption?

Reviews highlight that fitters work cleanly and professionally, sometimes going so far as to clean doors and windows after the job. Customers report that the team is polite, maintains respect for properties, and completes work efficiently.

About First Choice Energy Ltd

Air Conditioning Repair
Industrial Park Roundabout, Dafen, Llanelli SA14 8NA
Visit website
+447884004516
First Choice Energy provides central heating and home insulation services, specializing in the installation of condensing boilers, loft insulation, cavity wall insulation removal, and damp inspections. Their core offering includes energy efficiency upgrades often delivered through in-person home visits and installations. The company also facilitates eligibility processing for government-backed energy grant schemes.

Operations are structured around initial phone consultations, property surveys, and thorough on-site evaluations. Installation and removal work is carried out by a team of trained fitters, with processes in place for client communication from booking to completion. The business emphasizes project planning, responsiveness to customer inquiries, and compliance with safety standards during installations.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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