I am sorry to say this but after going to a retail branch 3 times in the last 3 weeks, I was disappointed. 5/3 has a big presence in Chicago. In other states 5/3 is not even a thing bc we don’t hear about it in other major cities but in Chicago it’s everywhere. Whether you are downtown or in the suburbs or towns in Chicago up north or south, you will see retail stores and ATMs everywhere. The colors are nice of blue and tree green and white. So I like the look of the logo which to me, is an important part of the company’s branding and corporate identity. So now to the opening of my brand new account experience… it has been a waste of my time. Online I booked an appt but it was not clear it was a phone appt so I was late to my in store appt bc I thought it was in store and then it was my fault i was late and they were close to closing. But I was right there in the office and no one even wanted to start the opening of an account for me bc you would think to start it is a good thing to catch me while I am excited to open this account. So I was asked to return another day and did and again nothing finished as the agent said they had other things to do so I was midway into opening it. Then I went to a different bank altogether, this one, thinking it’s at the corporate office right across Union Station so I assumed they would be aggressive about opening and closing the deal with me with 1 hour til closing. But nope, no account still. I guess 5/3 doesn’t want my money bc I was going to put a big chunk in there. But I will have to reconsider. My two cents … if you want to grow your bank make sure you have agents who are hungry to open new accounts bc it will do wonders for the overall success of the bank. But if the stores have ppl who are lukewarm about helping open accounts they will take their money elsewhere. The most important customer in that moment is the one who actually took the time to see you face to face at your store when there were no other customers there so that you could have focused on that one person bc I understand you are busy with paperwork but nothing is more important than the person standing right in front of you wanting to give you money to invest and grow your own account and portfolio.