EverBank Reviews

Recently opened a MMA with a cashier's check and was told "new" accounts have to wait 5 biz days for access. I had 2 issues with this policy. First and foremost, I was told AFTER the account setup, and even though All bank literature (this includes online and new account pamphlets, AND an 8x10 business notice regarding new accounts which is directly in one's line of vision) clearly states cashier's checks are available the first business day after an initial deposit. I, of course, asked the manager why the blatant contradiction between verbal and written policy as false advertising issues seem to be of little concern at Everbank. I was again told new accounts were held to different standards........ Ok, well could we please get that fact in writing please because I had every intention of waiting the hold out and immediately taking my business elsewhere.... However, I cannot remember ever bring treated so respectfully and patiently while I continued to debate what I felt was a huge concern regarding my funds. Eventually I relented, but I was assured every attempt would be made to ensure my satisfaction. Before I write a novel lol, let me say that my manager called the issuing bank to verify the cashier's check had cleared and it actually had not. He asked that I come back later and he called again and it had cleared. He immediately contacted a supervisor and explained everything, and he had the hold lifted early and I was able to access my account. In my opinion isn't this the type of service and personal attention we all struggle to find. I'm a word ... YES!!! Everbank WILL be my bank now and always. Thank you for caring.

Extremely awful bank, they retrieved my number 15y ago ( was their customer in 2011-2011) and used that as 2 factor, I was never allowed to access my own bank, followed their instruction to fax document on Feb 7th, as of Feb 27th, number was never updated, I called, their CSRs are utter scums, one CSR called Wade laughed at me by saying "I will insist sending text message to your number and you can't provide the code, I can't do anything, and you are welcome to call us again and again and never have access", I will contact their CEO and demand representative Wade to be terminated ASAP. Another call and escalated to manager, someone with Africa access was reasonable and handled the call professionally, this is a bank you should run away from!