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Ever So Special
Ever So Special

Ever So Special Reviews Summary

Florists | Birmingham

What do customers say about Ever So Special?

As of Apr 14, 2024, 327 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 14, 2024
Last updated
April 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
327
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Ever So Special's customer reviews analysis

A comprehensive analysis of the recent customer feedback for Ever So Special indicates a generally positive company reputation, characterized by a strong commitment to customer service and timely delivery. The reviews repeatedly underscore the team's responsiveness, with special commendations to a staff member, Jamila, for her professional and empathetic interactions. Customers extol the seamless ordering process, highlighting the company's adaptability in dealing with sensitive occasions such as funerals. There seems to be particular satisfaction with the company's ability to accommodate urgent requests and provide personalized services like funeral tributes and gifts. Despite mostly favorable opinions, there is mention of mild dissatisfaction with product expectations, particularly with the variety of items in a fruit basket. This lone concern, however, seems to be outweighed by the overwhelmingly positive experiences that customers have shared.

Positive Feedback

Ever So Special has garnered considerable praise for several aspects of its service. Customers are especially appreciative of the company's exceptional customer service, with numerous mentions of staff going above and beyond to meet urgent and specific needs. The personal approach taken by staff members, especially the individualized attention from Jamila, has been frequently highlighted as a positive experience, creating a sense of ease and confidence for customers in distressing times. Additionally, the reviews reveal that the company's products, including flower arrangements and gift hampers, are perceived as high-quality and well-presented. The business's ability to ensure timely delivery and to respond promptly outside regular business hours has further contributed to its positive reputation. The consistent theme across the testimonials is satisfaction with the professional and caring approach Ever So Special takes with its clients.

Concerns and Threads

While Ever So Special's reviews are predominantly positive, there are minimal negative aspects noted by customers that the company may need to address. The most notable critique revolves around product variety, specifically concerning a fruit basket that failed to meet the exotic expectations set by the company's website imagery. This critique points towards a gap between customer expectations and the actual product delivered, suggesting that Ever So Special could benefit from ensuring that product descriptions and images accurately reflect the items customers will receive. This appears to be an isolated issue in what is, overall, a very positive set of testimonials, but it is an area that warrants attention to maintain the company's high service standards.

Frequently asked questions about Ever So Special

Can I expect Ever So Special to accommodate last-minute orders?

Based on customer reviews, Ever So Special has a reputation for successfully accommodating urgent and last-minute requests. They have been commended for their ability to fulfill orders promptly and for their willingness to make arrangements under tight schedules.

How does Ever So Special handle orders for sensitive occasions like funerals?

The company is highlighted for its sensitive and professional approach to handling funeral tributes and arrangements. Staff, particularly Jamila, have been praised for their empathetic and effective communication, ensuring that such orders are given the utmost care and priority.

Is there a possibility that the product received may differ from the images shown?

One customer expressed disappointment in the variety of fruits received compared to the image displayed on the website. While most reviews do not reflect this experience, it is a good idea for prospective customers to confirm specific product details with the company prior to ordering to manage expectations accurately.

Recent customer reviews and testimonials for Ever So Special

Ever So Special
Saudi Visitor
5-Star
a month ago
Bismillah. My first time using Ever So Special, I would highly recommend them to others but moreover I would use them again. I can’t thank the team enough for how quickly they got my order made. First thing 9am Ever So picked up my arrangement request, responded back via what’s app advising me Jamila would call to discuss the order. I received a prompt call from her to discuss my order. I needed the order by a certain time initially I was vague with the time and then short while later advised I needed it by 1pm! I didn’t think it would be possible, but Jamila was sympathetic given the sensitive nature and understood. She was professional and was so clear and helpful, it made the whole ordering process so much easier! She communicated so effectively throughout too 5* for everything, service & goods and going above and beyond. I felt ease and knew I didn’t need to worry, it was like talking to a family member who was helping us. I highly recommend them to anyone requiring funeral arrangements especially as I’ve had first hand experience with them. Thank you to the team and Jamila so much, her resting place was covered with your arrangements 🤲🏼 we pray our loved ones place in the hereafter is in the gardens of Jannah Ameen.
Ever So Special
Agnes Kennedy
5-Star
2 months ago
Great big thank you to Ever so Special, Jamil was so lovely, helpful and the patience of a Saint with me. Great service, over and beyond in the time frame given, so very much appreciate the time in making the beautiful wreath done for my good friends beautiful Mum. Thanks so much again.
Ever So Special
Sham Hussain
5-Star
6 months ago
Looking for funeral tributes? Personalised balloons? Exceptional customer service? Then look no further. We have been using Ever So Special for our loved ones' funeral tributes, and they have been perfect every time. We first contacted them out of business hours, and they responded to WhatsApp messages promptly and made it an easy process to place an order. We have since placed multiple orders, and they have always been ready on time and sometimes early. They try to accommodate to last minute bookings and changes, and nothing is too much for them. Jamila has always gone above and beyond to add that extra special touch, and we wouldn't go anywhere else now. All the very best!
Read all reviews

About Ever So Special

Florists
Ever So Special is local business with a huge reputation to deliver quality products at affordable prices, the business offers a range of services, from fresh flowers, balloon, and funeral flowers in birmingham, our instore team also offer marquee hire, it really is onestop business for all your party needs.
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