Essence Vault Ltd Reviews

Overall, customer sentiment toward The Essence Vault’s perfume offerings is mixed, with strong opinions on both ends of the spectrum. Reviewers consistently highlight issues with longevity and scent authenticity, while others note that the fragrances are affordable and, in some cases, garner compliments from others. Criticisms are primarily aimed at delivery delays, customer service responsiveness, and inconsistency in product quality.

Common themes across the reviews include value for money, similarity of scents to designer brands, and the elegance of product packaging. Some loyal customers appreciate the wide selection and repeat purchasing, stating satisfaction with most fragrances and order processes. However, several customers raise concerns about slow shipping, unresolved order issues, and significant variation in scent quality and endurance. The process for addressing order problems appears to frustrate certain customers.

Bottom line, The Essence Vault maintains a divided reputation in the perfume store sector, known for its affordable alternatives and wide selection but facing ongoing challenges with consistency and service delivery. The reviews suggest reliability varies, and prospective buyers in the UK may want to weigh the pros and cons closely before purchasing.

The Essence Vault is a retailer specializing in imitation and inspired fragrances, offering alternatives to high-end designer perfumes. It operates primarily online, selling a range of perfume sizes and scent options targeted at customers seeking affordable luxury fragrances. The company offers individual bottles and fragrance bundles suitable for personal use or gifts.

The business handles product fulfillment through an e-commerce platform, with direct-to-consumer shipping. Customers place orders online, and items are dispatched from the company's warehouse. The Essence Vault packages products in simple, elegant bottles. Communication and order updates are managed via email. The operational process includes responding to customer inquiries, order tracking, and managing returns or refunds when needed.